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Slalom, a global leader in business and technology consulting, has announced at World Tour London the expansion of its strategic partnership with Salesforce, the world’s leading AI-powered Customer Relationship Management (CRM) platform.
This collaboration is set to empower their joint customers to harness the transformative potential of AI across their enterprises.
A Strategic Collaboration for AI Advancement
As the first strategic System Integrator (SI) partner for Salesforce Data Cloud and Einstein 1, Slalom is poised to co-develop innovative solutions designed to enable organizations to quickly activate data and AI use cases within Salesforce. This partnership will also see Slalom expand its own use of the Salesforce platform to drive AI transformation in its sales operations.
By leveraging Salesforce Data Cloud, Einstein 1 Platform, Tableau, Slack, and Revenue Lifecycle Management, Slalom aims to enhance its capabilities in supporting customers.
Launching the AI Accelerator with Data Cloud
Central to this expanded partnership is the introduction of Slalom’s AI Accelerator with Data Cloud. This new solution is aimed at helping organizations implement Salesforce Data Cloud to unlock their customer data, which in turn powers predictive and generative AI across the Einstein 1 platform. By breaking down data silos, Salesforce Data Cloud facilitates the creation of a comprehensive 360-degree view of the customer, enabling smarter decision-making, enhanced automation, and the development of trustworthy AI.
“We’re growing our partnership with Salesforce to build and deliver cutting-edge AI solutions that create new possibilities for customers,” said Katie Dunlap, General Manager of Global Salesforce at Slalom. “AI also plays a critical role in Slalom’s transformation, and we are committed to becoming an AI enterprise by incorporating innovative solutions and capabilities into our go-to-market and delivery teams.”
Real-World Impact
Slalom’s expertise in developing generative AI solutions on Salesforce is already making a significant impact. In collaboration with Virgin Voyages, Slalom developed Vivi, one of the first generative AI-powered chatbots built on Salesforce.
Vivi has set a new standard for online customer service, improving customer experience, reducing management costs, and lowering call center escalations by over 20%. This success story highlights the transformative potential of integrating AI within the Salesforce ecosystem.
Also Read – Latest Salesforce News and Updates 2024
A Vision for the Future
As Slalom continues to expand its use of the Salesforce platform, organizations can look forward to enhanced AI capabilities and new opportunities for growth. This partnership not only represents a significant technological advancement but also underscores a shared commitment to driving meaningful impact through innovative solutions.
For more detailed information, visit the official site news: Slalom and Salesforce partnership
Conclusion
The expanded partnership between Slalom and Salesforce highlights the growing importance of AI and data in modern business operations. By combining Slalom’s consulting expertise with Salesforce’s powerful AI CRM platform, this collaboration promises to deliver innovative solutions that drive substantial value and transformation for customers worldwide.
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