Salesforce B2B Solution Architect Practice Exam Questions and Answers 2024

Are you ready to take your B2B Solution Architect skills to the next level and ace your certification exam? 

In this blog post, we’ve compiled a comprehensive set of practice questions and answers designed to help you master the key concepts and scenarios you’ll encounter on your journey to becoming a certified B2B Solution Architect.

As a B2B Solution Architect, you’ll be at the forefront of designing and implementing complex, multi-cloud solutions that drive business success. From integrating Salesforce clouds to optimizing data migration and ensuring effective governance, your role is crucial in helping organizations navigate the ever-evolving landscape of B2B technology.

So, let’s dive in and put your skills to the test! Whether you’re a seasoned Salesforce professional looking to validate your expertise or a newcomer to the world of B2B solution architecture, these practice questions will help you sharpen your problem-solving abilities and master the art of designing innovative, customer-centric solutions.

B2B Solution Architect Practice Exam Questions and Answers

Question 1

ABC Corp has completed the design phase of a major initiative involving multiple Salesforce clouds and is transitioning to the build phase. The CIO prefers to establish an internal Center of Excellence (CoE) to implement the solution rather than outsourcing the entire build to a third-party organization.

Which two recommendations should a Solution Architect make for creating a CoE?

A. All development decisions will be made by internal resources. 

B. Outsource the project management to an external vendor. 

C. Knowledge of the solution will stay within the organization. 

D. Hire temporary contractors to speed up the implementation.

Answer:

• A: All development decisions will be made by internal resources.
• C: Knowledge of the solution will stay within the organization.

Question 2

XYZ Industries, a global manufacturer, sells various food processing equipment on its B2B Commerce site. Customers often customize their equipment by choosing from several product variants. Sometimes, a sales representative must manually determine the price for the customized equipment.

How should a Solution Architect use a multi-cloud solution to support selling equipment and scheduling quarterly maintenance visits?

A. Use Sales Cloud for product selection and CPQ for pricing. 

B. Use B2B Commerce aggregated products or dynamic kits to drive product selection and create a CPQ quote when manual intervention is required. Use Field Service Maintenance Plans for quarterly visits. 

C. Implement a third-party pricing tool and integrate it with B2B Commerce. 

D. Use Service Cloud for scheduling and Sales Cloud for product selection.

Answer: B: Use B2B Commerce aggregated products or dynamic kits to drive product selection and create a CPQ quote when manual intervention is required. Use Field Service Maintenance Plans for quarterly visits.

Question 3

Recently, ABC Enterprises launched a multi-cloud B2B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. Separate teams developed Sales Cloud and Service Cloud, resulting in separate Process Builder automations for the Account object.

Why should a Solution Architect recommend combining these into a single Process Builder process?

A. Helps reduce the number of queries and avoid hitting limits on the Account object. 

B. Provides control over the order of updates and actions triggered on the Account object. 

C. Simplifies training for new administrators. 

D. Ensures compliance with company policies.

Answer:

• A: Helps reduce the number of queries and avoid hitting limits on the Account object.
• B: Provides control over the order of updates and actions triggered on the Account object.

Question 4

ABC Enterprises is expanding its Salesforce implementation, which currently uses Sales Cloud and Service Cloud. They plan to add Salesforce Field Service and Experience Cloud to give third-party contractors access to necessary data and allow customers to self-service. They want customers to self-schedule maintenance work on their assets and see scheduling options for the next month.

What solution should a Solution Architect consider?

A. Use Salesforce Scheduler. 

B. Appointment-Assistant Self Service Scheduling. 

C. Integrate with a third-party scheduling tool. 

D. Use Sales Cloud to manage customer appointments.

Answer: B: Appointment-Assistant Self Service Scheduling.

Question 5

ABC Enterprises wants to ensure field technicians interact professionally with customers. The sales department already uses a third-party survey tool.

What should a Solution Architect recommend to enable service managers to track customer satisfaction based on the technician and job?

A. Use the existing survey tool by integrating responses with the Service Appointment and Service Resource records. 

B. Develop a custom survey tool within Salesforce. 

C. Use Salesforce Surveys. 

D. Implement a third-party customer satisfaction tool.

Answer: A: Use the existing survey tool by integrating responses with the Service Appointment and Service Resource records.

Question 6

ABC Enterprises is implementing a CPQ and B2B Commerce solution. After demonstrating functionalities to stakeholders during a sprint demo, stakeholders request including tiered pricing mapped to discount schedules in CPQ.

How should a Solution Architect address this feedback?

A. Include the request in the current sprint. 

B. Ignore the request as it is out of scope. 

C. Postpone the request to the next phase of the project. 

D. Add the request as a new user story to the product backlog and schedule a meeting for prioritization and grooming.

Answer: D: Add the request as a new user story to the product backlog and schedule a meeting for prioritization and grooming.

Question 7

Ohana Cirrus (OC) has a global support center with 1,500 agents handling 30,000 cases daily. They plan to replace their custom complaint management system with Salesforce, which currently has over 250 million records.

What are three recommendations for migrating to the new system efficiently?

A. Migrate all data to Salesforce. 

B. Migrate archived data to Heroku and active/semi-active data to Salesforce. 

C. Use real-time integration for data migration. 

D. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration. 

E. Use an ETL tool with Salesforce Bulk API to migrate data from the legacy system.

Answer:

• B: Migrate archived data to Heroku and active/semi-active data to Salesforce.
• D: Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
• E: Use an ETL tool with Salesforce Bulk API to migrate data from the legacy system.

Also Read – Salesforce B2B Solution Architect Exam Guide 2024

Question 8

Universal Industries wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for Universal Industries to enable service managers to track customer satisfaction based on the technician and the job?

A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record. 

B. Develop a custom survey tool within Salesforce.

C. Use Salesforce Surveys. 

D. Implement a third-party customer satisfaction tool.

Answer: A: Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.

Question 9

Global Systems has a global support model and wants to open a text message channel to support maintenance supervisors worldwide. They also want to use messaging for marketing to business partners and track open and click-through rates like email campaigns.

What should a Solution Architect recommend?

A. Use Sales Cloud for text messaging. 

B. Utilize Marketing Cloud and MobileConnect. 

C. Implement a third-party messaging tool. 

D. Use Service Cloud for text messaging.

Answer: B: Utilize Marketing Cloud and MobileConnect.

Question 10

During the discovery phase, the sales manager and subject matter experts at ABC Corp request hands-on experience with the solution as soon as possible to ensure their requirements are correctly built in Salesforce. The project sponsor is unsure how this request may impact the schedule.

Which method should a Solution Architect consider to validate the requirements during the build sprint without impacting project timelines?

A. Postpone hands-on experience until the final testing phase. 

B. Provide detailed documentation instead of hands-on experience. 

C. Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script. 

D. Schedule regular meetings to discuss progress and gather feedback.

Answer: C: Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

Question 11

XYZ Solutions has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators focusing on specific clouds and functionalities. They have decided to use an Org-Based deployment approach and want to protect their investment while setting the team up for future success.

What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

A. Implement a change management tool. 

B. Hire external consultants for future enhancements. 

C. Conduct regular training for system administrators. 

D. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data Governance Council.

Answer: D: Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data Governance Council.

Question 12

Universal Innovations is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. They want to create an indirect Sales team with vendors using Experience Cloud as the front end, with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, they want to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.

What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A. Enable Partner Community and configure sharing rules. 

B. Enable External Sharing Model to create external organization-wide defaults. 

C. Use Salesforce Shield for data encryption. 

D. Implement a custom sharing solution.

Answer: B: Enable External Sharing Model to create external organization-wide defaults.

Question 13

XYZ Corp is expanding its Salesforce implementation to include Marketing Cloud alongside its existing Sales Cloud and Service Cloud. The company aims to streamline its marketing campaigns and ensure that all customer interactions are tracked and managed effectively.

What should a Solution Architect recommend to integrate Marketing Cloud with Sales Cloud and Service Cloud?

A. Use Marketing Cloud Connect to integrate Marketing Cloud with Sales Cloud and Service Cloud for seamless data sharing and campaign management. 

B. Implement a custom integration using APIs. 

C. Use a third-party integration tool. 

D. Keep Marketing Cloud as a standalone system.

Answer: A: Use Marketing Cloud Connect to integrate Marketing Cloud with Sales Cloud and Service Cloud for seamless data sharing and campaign management.

Question 14

ABC Manufacturing wants to implement Salesforce CPQ to enhance its quoting process. The company requires that different product configurations and pricing rules be applied based on regional sales policies.

What approach should a Solution Architect recommend to handle regional variations in product configurations and pricing?

A. Use custom coding for each region’s requirements. 

B. Use CPQ product rules and pricing rules to define regional variations and ensure accurate quotes based on the customer’s location. 

C. Implement separate CPQ instances for each region. 

D. Use a third-party pricing tool integrated with CPQ.

Answer: B: Use CPQ product rules and pricing rules to define regional variations and ensure accurate quotes based on the customer’s location.

Question 15

Universal Logistics is implementing Salesforce Field Service to optimize its service operations. The company wants to ensure that service appointments are scheduled efficiently, taking into account technician skills, availability, and travel time.

Which feature should a Solution Architect recommend to achieve efficient scheduling of service appointments?

A. Use manual scheduling by service managers. 

B. Implement a third-party scheduling tool. 

C. Use Field Service Lightning’s optimization engine to automatically schedule service appointments based on technician skills, availability, and travel time. 

D. Use Sales Cloud to manage service appointments.

Answer: C: Use Field Service Lightning’s optimization engine to automatically schedule service appointments based on technician skills, availability, and travel time.

Check out Salesforce B2B Solution Architect Training Course by saasguru

Conclusion

Congratulations on taking the first step towards becoming a certified B2B Solution Architect! By working through these practice questions and answers, you’ve gained valuable insights into the key concepts, strategies, and best practices that will help you excel in your certification exam and beyond.

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