Online Proctoring – Complete Your Salesforce Exam Remotely

In the digital era, where everyone and every organization is shifting its data, work, and management online, Online Proctoring is the hottest topic for tech savvies.

Aspirants wanting to build a career in Salesforce are from different regions of the world. And thanks to the internet, almost everything is accessible from the comfort of your home. There’s no rush to find coaching centers, buy good books, and cover a vast distance to attend an exam or a lecture. Explore – Salesforce Trailhead: The Ultimate Guide for Salesforce Success

Having said that, the guide will help you understand everything about Online Proctoring while you prepare for your Salesforce certification exam.

What is Online Proctoring?

Online Proctoring allows you to give the Salesforce certification exam remotely from your setup instead of going into an examination center. Online proctored exams are designed on Kryterion’s Sentinel Secure Software, which assists in monitoring the exam by a proctor through a webcam. The guide will provide the necessary information for your testing environment and Mac computer. 

What are the Steps to Take Before Scheduling Your Exam?

There are some steps you need to take care of; otherwise, you may not be able to launch your exam on time, and you might have to pay a cancellation fee or reschedule it. 

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1. Once you install the Sentinel Secure Software to prepare your biometric profile and start your exam, you cannot use any application or files on your system.
2. So, it is advised that you take out a hard copy of essential instructions or read them on a different device. 
3. When the exam starts, you must remove the study material and all other relevant material from your testing area. 
4. To ensure the successful launch of the Online exam, Salesforce will release an exam pre-check procedure. The process will have to be completed before starting an online-proctored exam. Exam pre-checks will include the following steps:-

a. Authenticate your profile with a government-issued photo ID (it should match the name on your account). You can change the name on your Webassessor account with the help of Trailhead. 

b. Complete the room check before starting the exam. 

 Dedicating at least 10-15 minutes to finish this process and start your exam is advisable. The new process will not impact the time you have to submit the exam. 

Related read – Salesforce Webassessor – A Comprehensive Guide

Steps to Follow to Ensure a Safe Testing Environment

To ensure that the testing environment is secure, your surrounding area should fulfill the following requirements:-

1. The testing environment should be well-lit, quiet, and isolated from any other activity.
2. It should be cluttered-free and have only equipment and things approved in the Online Proctoring Guide. Ensure to turn around or cover the extra monitors and other electronic devices.
3. Only the candidate is allowed in the testing environment. 

How to Take Notes During the Online Proctored Exam?

Like the offline exam experience, virtual notes will be available for the candidates. They will be able to take notes while attending the online proctored exam. 

On starting the exam, the notes option will be available automatically on the right side of the screen. You can select to use it or minimize it. You won’t be able to save the notes after submitting the exam or if the exam is relaunched or paused for any reason. You cannot copy and paste the notes from or into the notes section.

Online Proctoring Exam Policy

Salesforce Certification Program Candidates should:-

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1. Stick to the proctor’s requests during the certification exam
2. Stay in the camera view during the exam
3. Ensure that the testing environment is created as per the ‘Testing Environment’ section of Salesforce
4. Candidates are prohibited from whispering or shouting the exam content aloud while attending the exam.
5. Candidates cannot leave the testing environment before the time is up.
6. Turning off the camera is strictly prohibited.
7. Wearing earphones, smartwatches, and headphones are not allowed.
8. Candidates are forbidden from eating, drinking, or smoking during the exam.
9. Wearing anything that covers the face is not permitted.

Summing Up

As a recent update from Salesforce, the online proctored exam now requires an ID check, and the first name should match the first name on the ID of the candidate.

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Frequently Asked Questions (FAQs)

1. How does online proctoring work for the Salesforce exam?

For Salesforce exams, online proctoring involves supervising the exam through a web camera and screen-sharing software. Candidates must schedule the exam and log into the proctoring platform at the designated time. A proctor monitors the test-taker’s environment, behaviour, and computer screen remotely to ensure the integrity of the exam.

2. What are the benefits of online proctoring for the Salesforce exam?

1. Convenience: Candidates can take exams from the comfort of their homes or offices, reducing the need to travel to test centres.
2. Flexibility: Online proctoring allows candidates to choose from a wider range of exam dates and times.
3. Efficiency: The streamlined process means quick results and feedback, allowing candidates to focus on their learning and development.
4. Security: Advanced monitoring technology ensures the examination’s integrity, minimising the chances of malpractices.

3. What should I do if I have problems during online proctoring for the Salesforce exam?

If candidates experience problems during online proctoring, they should immediately report them to the proctor via the chat function on the proctoring platform. The proctor may be able to resolve the issue directly or guide the candidate on the next steps to take. If necessary, candidates may also need to reschedule the exam or contact Salesforce’s support team for further assistance.

4. What are the requirements for online proctoring for the Salesforce exam?

• Reliable Internet Connection: A stable and high-speed internet connection is essential to prevent disruptions during the exam.
• Web Camera and Microphone: A functional webcam and microphone are necessary for proctors to monitor candidates.
• Private and Quiet Environment: The test-taking environment should be free from noise and distractions, and candidates should be alone.
• ID Verification: Candidates need to provide valid identification for verification purposes before starting the exam.
• System Compatibility: Candidates’ computers must meet the technical requirements and be compatible with the proctoring software.

5. What happens if I violate the rules of conduct for online proctoring for the Salesforce exam?

Violating the rules of conduct for online proctoring during the Salesforce exam can have serious consequences. The candidate may receive a warning, have their exam terminated immediately, or even face a ban from taking future Salesforce exams. Additionally, violation of conduct may lead to the invalidation of the exam results and could impact one’s Salesforce certification status.