Upgrade your career with Certificate in Salesforce & AI by E&ICTA, IIT Kanpur
Salesforce Case Assignment Rules
Explore efficient case assignment strategies, setup guides, and real-world applications to optimize customer support in our latest blog
Aarathy Unnikrishnan
With numerous years of professional writing background under her belt, she excels as an adept writer. As a Content Team Lead for the past 7+ years, working in diverse business industries and with multinational companies, she has honed her abilities as a writer, editor, proofreader, and manager. Her strong portfolio showcases a diversity of published works, ranging from creative to technical writing genres.
In her free time, she also showcases her talent as a voice-over artist, further demonstrating her versatility and range of skills.
Linkedln
Web To Case In Salesforce
Explore Salesforce’s Web-To-Case feature: Learn setup steps, overcome limitations, and optimize workflows for improved customer service.
Salesforce Announces New Marketing Cloud Edition
Salesforce announces Marketing Cloud Edition, empowering small businesses with AI, CRM, and data for unparalleled customer engagement and efficiency.
Salesforce Service Cloud Knowledge Base Best Practices
Learn best practices for managing knowledge articles, including creation, review, publishing, and Salesforce integration, in this essential guide.
Salesforce Service Cloud Knowledge Basics
Explore key benefits of knowledge articles in customer service, including efficient sharing, optimization techniques, and Salesforce insights.
Salesforce Web Chat
Explore the essentials of Salesforce Web Chat and Live Agent: setup, key components, case management, and supervisor insights for optimal support.
