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Salesforce Service Cloud Entitlement Management
Discover how Salesforce Service Cloud manages customer support through Entitlements, key features, processes, and a real-world use case in this blog.
Prashakha Guru
Prashakha is a talented writer with over 3 years of experience in both creative and technical writing. She has a passion for technical writing and now focuses primarily on writing for the cloud industry.
Her writing skills and expertise in cloud technology are evident in her published blogs, which provide insightful and informative content to the readers. When not writing, Prashakha loves exploring trending topics on social media and learning about new ways to write compelling content.
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Salesforce Einstein Bot
Explore the power of Salesforce’s Einstein Chatbot: its benefits, implementation considerations, and real-world use cases in customer service.
Case Escalation Rules in Salesforce
Learn to implement and manage case escalation rules for improved customer service and SLA adherence in our step-by-step guide.
Humans of Salesforce – Aniket Jangale
Discover Aniket Jangale’s inspiring journey from mechanical engineer to Salesforce expert, with tips for aspiring professionals in the CRM field.
Salesforce Service Cloud Knowledge Management LifeCycle
Explore the Knowledge Management Lifecycle in Salesforce, from article creation to management, enhancing your knowledge base efficiently.
Salesforce Case Assignment Rules
Explore efficient case assignment strategies, setup guides, and real-world applications to optimize customer support in our latest blog
