Upgrade your career with Certificate in Salesforce & AI by E&ICTA, IIT Kanpur
Web To Case In Salesforce
Explore Salesforce’s Web-To-Case feature: Learn setup steps, overcome limitations, and optimize workflows for improved customer service.
Prashakha Guru
Prashakha is a talented writer with over 3 years of experience in both creative and technical writing. She has a passion for technical writing and now focuses primarily on writing for the cloud industry.
Her writing skills and expertise in cloud technology are evident in her published blogs, which provide insightful and informative content to the readers. When not writing, Prashakha loves exploring trending topics on social media and learning about new ways to write compelling content.
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Salesforce Announces New Marketing Cloud Edition
Salesforce announces Marketing Cloud Edition, empowering small businesses with AI, CRM, and data for unparalleled customer engagement and efficiency.
Salesforce Service Cloud Knowledge Base Best Practices
Learn best practices for managing knowledge articles, including creation, review, publishing, and Salesforce integration, in this essential guide.
Salesforce Service Cloud Knowledge Basics
Explore key benefits of knowledge articles in customer service, including efficient sharing, optimization techniques, and Salesforce insights.
Salesforce Web Chat
Explore the essentials of Salesforce Web Chat and Live Agent: setup, key components, case management, and supervisor insights for optimal support.
Salesforce Experience Cloud Basics
Explore Salesforce Experience Cloud’s key features, benefits, and use cases to enhance digital engagement and customer service in our guide.
