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Salesforce Service Cloud Knowledge Base Best Practices
Learn best practices for managing knowledge articles, including creation, review, publishing, and Salesforce integration, in this essential guide.
Prashakha Guru
Prashakha is a talented writer with over 3 years of experience in both creative and technical writing. She has a passion for technical writing and now focuses primarily on writing for the cloud industry.
Her writing skills and expertise in cloud technology are evident in her published blogs, which provide insightful and informative content to the readers. When not writing, Prashakha loves exploring trending topics on social media and learning about new ways to write compelling content.
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Salesforce Service Cloud Knowledge Basics
Explore key benefits of knowledge articles in customer service, including efficient sharing, optimization techniques, and Salesforce insights.
Salesforce Web Chat
Explore the essentials of Salesforce Web Chat and Live Agent: setup, key components, case management, and supervisor insights for optimal support.
Salesforce Experience Cloud Basics
Explore Salesforce Experience Cloud’s key features, benefits, and use cases to enhance digital engagement and customer service in our guide.
Salesforce Service Cloud Design Considerations
Discover how to enhance customer service efficiency with Salesforce Service Cloud. Learn key features, setup steps, and tools for optimal case management.
Pricing Methods for Salesforce CPQ
Explore Salesforce CPQ’s pricing methods, including use cases and the Price Waterfall, to optimize quotes and close deals efficiently. Read now
