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Salesforce continuously updates the Certification Exam structure to reflect changes in the product. As a result, it helps the learners upgrade their skills required to be value-adding users of the platform. The following key changes will be made to the Salesforce Certified Sales Cloud Consultant exam effective from 4th November 2021.
- Realignment of the sub-topics
- Changes to the weighting of topics
- Additional Topic and Sub-Topics
The number of topics will be increased from 9 to 10 as per the table below. The weighting for the new topics is also being revised to increase the emphasis on the latest Sales Cloud productivity features and consulting best practices.
| Current Topic Name | New Topic Name | Current Weightage | New Weightage | Changes after 4th November 2021 |
| Industry Knowledge | Sales Practices | 7% | 11% | – New topic name with 4% increased weightage. – New focus areas: High-Velocity Sales, Salesforce Inbox, Salesforce Maps, and Sales Cloud Einstein. |
| Implementation Strategies | Implementation Strategies | 12% | 13% | – No significant changes in the topic coverage, only a 1% weightage increase. |
| Sales Cloud Solution Design | Application of Product Knowledge | 21% | 18% | – New topic name with 3% reduction in weightage. – Following topics from Opportunity Management Topic will be part of Application of Product knowledge – Forecasting, Multi-Currency, Relationships between – Opportunities, Products, Product Schedules, Price, Books, Quotes, and Contracts. |
| Marketing and Leads | Lead Management | 8% | 7% | – New topic name with 1% reduced weightage. |
| Account and Contact Management | Account and Contact Management | 13% | 11% | – 2% reduction in weightage. – Less focus on person accounts and third-party data enrichment tools. |
| Opportunity Management | Opportunity Management | 13% | 10% | – 3% reduction in weightage. – Following topics from Opportunity Management Topic will be part of Application of Product knowledge – Forecasting, Multi-Currency, Relationships between – Opportunities, Products, Product Schedules, Price, Books, Quotes, and Contracts. |
| Sales Productivity | Sales Productivity and Integration | 9% | 8% | – New topic name with 1% reduced weightage. – New Focus areas on Slack and Quip use cases and best practices. |
| – | Consulting Practices | – | 7% | – All new topics with 7% weightage. |
| Sales Cloud Analytics | Sales Metrics, Reports & Dashboards | 9% | 7% | – New topic name with 2% reduction in weightage. |
| Integration and Data Management | Data Management: 8% | 8% | 8% | – No significant changes in the topic coverage, only new Topic name. |
If you have booked your exam for after 4th November 2021, focus on new Sales Cloud productivity features and consulting practices. The weighting for these topics is being increased as per the new structure.
Additional sub-topics to focus on as per the new structure are:
- High-Velocity Sales
- Salesforce Inbox
- Salesforce Maps
- Sales Cloud Einstein
- Slack
- Quip
- Consulting Project Lifecycle
We wish you all the best for your certification and hope you have fun along the way. If you would like to practice for the Salesforce Certified Sales Cloud Consultant exam (the new format will be available after 4th November 2021), please sign up for the Salesforce Sales Cloud Certification Program on www.saasguru.co – it’s completely free!
