How to become a Salesforce Service Cloud Consultant?

For businesses to be successful, the priority should always be to fulfill customers’ needs and make them happy. In today’s world, customers are impatient and expect to receive quality instantaneous service. They can easily switch to your competitor if they don’t get what they are looking for. Amidst the increasing complexity of customer needs and the business world in general, the requirement for a sound customer relationship management system has increased threefold.

Salesforce is one of the most popular Customer Relationship Management (CRM) software widely used today. It allows businesses to handle customer relationships flawlessly. Due to the ever-increasing needs in the market, it’s a great time to be a Salesforce Service Cloud Consultant. Reports suggest that the demand is far greater than the supply for such skilled Salesforce professionals.

Interesting read – 30+ Salesforce Certifications and their costs

So what are you waiting for? Read on to find out how to become a Salesforce Service Cloud Consultant. 

Who is a Salesforce Service Cloud Consultant?

The best part about being a Salesforce Consultant is that it’s anything but a boring job. You’ll get to wear multiple hats, able to manage different aspects of a business. And you’ll be entrusted with improving the organizational efficiency and customer relationships of the company. This includes a lot of responsibilities, such as closely working with clients to understand their needs and provide tailor-made solutions for their pain points.

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Due to the system being very new in the market, not every business person is accustomed to it. So it’s definitely a golden opportunity to learn this skill and accelerate your career. Some other responsibilities of a Salesforce Consultant include the following:

• Helping People Adjust to Change
• User Evaluation and Mentoring
• Workflow Modeling for Business

The increasing demand for this position makes Salesforce service cloud consultants well-paid. 

What are the Expected Skillsets of a Salesforce Service Cloud Consultant?

For this role, an aspirant is expected to have the following skills:

• Management of project implementation
• Thorough knowledge of data planning and database ideas
• A clear understanding of Salesforce market segments
• Familiarity with the lifecycle of software development
• Comprehensive knowledge of internet services and cloud technology

Road to Becoming a Salesforce Service Consultant – 

The basic outline of becoming a Salesforce Service Cloud Consultant is as follows:

• Obtain industry expertise in retail, financial sectors, and other fields – To enter a new industry, one needs to learn about its basics and how it generally works. The best way to do this is to get a short internship at any relevant company or business where Salesforce Service Cloud is being used extensively. Getting some practical experience will help you decide if you want this for sure. You would require some certifications and training, which brings us to our next point. Check out our Salesforce Service Cloud Consultant Course – get personalized study plan, free mock exams, quizzes, flashcards and much more.
• Improve your networking abilities – This one hardly needs an introduction. There has always been a huge need for networking, both in professional and personal life. If you network with people, you’re highly likely to come across someone with similar career goals. In that case, you can discuss or ask for advice. This is especially true for niche skills such as that of a Salesforce Service Cloud Consultant. Extensive networking would give you access to better job opportunities and a broader perspective of the market.
• Participate in a variety of Salesforce projects to gain hands-on knowledge – As mentioned earlier, today’s job market values individuals with relevant experience. One should work on projects or participate in quality Bootcamps on Salesforce to achieve that. Doing this shall help you gain the skills necessary to survive as a Salesforce Service Cloud Consultant.  Explore the saasguru Service Cloud Consultant training program with a capstone project.
• Register for a Salesforce Service Cloud Consultant Certification – One thing to note is that to become a Salesforce Service Cloud Consultant, it is mandatory to get certified as a Salesforce administrator first because that is the prerequisite. One can get certified after having about 6 months of experience in the field. Check out the Salesforce Service Cloud Consultant exam guide here.

Now, let’s see the general pattern of the exam.

• There will be 60 multiple-choice questions, and a minimum of 39 answers must be correct. 
• Two options are available: either take the exam at a center or at your home.
• One should attempt all questions due to the absence of negative marking. 
• The exam fee is about 200 USD and 100 USD for every retake. 

Investing in this certification is definitely worthwhile if you want to become a Salesforce Service Cloud Consultant. 

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It would be even better if you could go through a comprehensive guide for such exams. There are numerous certifications and training courses available in the market. However, it’s necessary to shortlist the ones that are genuine and relevant. You can check out the list of all the Salesforce courses offered by saasguru. 

Summing Up

It is the best time to get into Salesforce jobs since the market is still new, and the demand for qualified professionals is very high. 

If you’re looking for better guidance, saasguru offers a wide range of services that perfectly match your needs. Start working hard to chase your dreams now! Sign up with saasguru.

If you are looking for any other similar field, then check out our guide to the Salesforce Sales Cloud tutorial.