• CRM Introduction and Essentials
• PaaS & SaaS Models
• Salesforce Overview
• Salesforce Architecture
• Salesforce Admin Certification Overview
• Understand Salesforce Admin Role and Responsibilities.
• Day in life of a Salesforce Admin
• Company Information
• Fiscal Year
• Currency Management
• Business Hours and Holidays
• Manage Users
• Salesforce Licensing
• Organization and Data Access Overview
• Login Hours, IP Restrictions, and Session Settings
• Password Policies
• Salesforce Auditing
• Salesforce Identity and MFA
• Standard and Custom Objects
• Standard and Custom Fields
• Object Relationships
• Formula and Roll-up Summary Fields
• Salesforce Lightning Apps and Tabs
• Home Page Customization
• Page Layouts and Record Types
• Business Processes and Path
• App Builder overview and Dynamic Forms
• List Views
• UI Settings and Search Results
• Lightning Actions – object and global
• Profiles and Permission Sets
• Object and Field Level Security
• OWD Settings
• Role Hierarchy
• Sharing Rules
• Manual Sharing
• Standard Sales Process and Objects Overview
• Sale Productivity Features
• Team Selling and Sharing Impact
• Einstein Lead & Opportunity Scoring
• Standard Service Process and Objects Overview
• Service Console
• Case Automations
• Service Channels
• Salesforce Reports, Custom Reports and Report Types
• Report Builder Features
• Salesforce Dashboards, Features and Components
• Reports and Dashboards Sharing
• Data Import Tools and Considerations
• Data Export Tools and Considerations
• Data Quality Tools and Considerations
• Validation Rules
• Duplicate and Matching Rules
• Order of Execution
• Workflows
• Process Builder
• Approval Process
• Salesforce Flows
• Which Automation Tool to Use?
• Order of Execution
• Flow Basics
• Flow Builder
• Flow Types
• Flow Testing , Debugging and Deployment
• Advance Flows
• User Interface Customizations
• Custom Buttons, Links and Actions
• Declarative Options for LWC
• Custom Lightning Components
• Application Lifecycle
• Changeset Deployment
• Unmanaged and Managed Packages
• Deployment Plan

• Instructor-Guided Project Execution
• Hands-On Lab Delivery
• Understanding Project Requirements
• Brainstorming for Solutions
• Guided Video Solution Support
• Automated Build Validation
• Real-World Use Case Development

• CRM Introduction and Essentials
• PaaS & SaaS Models
• Salesforce Overview
• Understand the Salesforce Architecture – Multi Tenant, MVC, Metadata
• Get Started with the Salesforce Platform
• Understand Salesforce Developer Role and Responsibilities.
• Day in life of a Salesforce Developer
• Standard and Custom Objects
• Standard and Custom Fields
• Object Relationships
• Formula and Roll-up Summary Fields
• Declarative Automations Overview
• Programmatic Automations Overview – Apex Trigger
• Which automation tool should you choose?
• Flow Basics
• Flow Elements and Resources
• Flow Distribution, Testing & Deployment
• Flows Debugging
• Apex development process
• Working with SOQL, SOSL and DML Statements
• Collection Types
• Variables, Data Types and Methods
• Control Flow Statements
• Apex Transactions & Governor limits
• Exception Handling
• Creating and Viewing Triggers
• Trigger Context & Context Variables
• Understanding Trigger Events
• Handling Recursion in Triggers
• Bulkified Triggers
• Trigger Exceptions Handling
• Trigger Best Practices
• Salesforce Order of Execution
• Lightning Web Component – Structure
• Benefits of Web Component over Aura Framework
• LWC File Structure
• Lightning Component Library
• Set Up Your Development Environment
• CSS, Composition, Fields, Properties, and Attributes
• Component Lifecycle
• Salesforce Lightning Platform APIs
• When to use which API?
• Platform Events Overview
• Change Data Capture Overview
• Understand Apex Testing Framework
• Execute Unit Tests
• Benefits of Unit Testing
• Anonymous Blocks
• Debugging using Debug logs
• Handling Exceptions in Apex
• What are some of the development tools used in Salesforce?
• Salesforce Extensions for Visual Studio code
• Developer console
• Visualforce development mode footer
• Code editor
• Tools for Testing
• Salesforce CLI and Scratch Orgs
• Salesforce Extension for VSCODE
• Application Lifecycle
• Changeset Deployment
• Unmanaged and Managed Packages
• Deployment Plan

• Instructor-Guided Project Execution
• Hands-On Lab Delivery
• Understanding Project Requirements
• Brainstorming for Solutions
• Guided Video Solution Support
• Automated Build Validation
• Real-World Use Case Development
•  

• Who I am and What I do Master Class
• Resume Writing Master class
• LinkedIn Profile Master Class
• Interview Preparations Master Class
• Growth Mindset & Goal Setting Master Class
• Job Search Stratergies Master Class
• Networking & Personal Branding Master Class
• Workplace Communication Master Class
• Interview Attire and Appearance Master Class
• Follow Up and Thank You Notes Master Class
• Mock Interviews
• Interview Prep Sessions
•  

• Introduction to Artificial Intelligence
• Machine Learning Principles
• Data Science Fundamentals
• Programming for AI
• AI Project Lifecycle
• AI Applications in the Real World

Overview of Salesforce AI architecture and tools

Introduction to Salesforce Einstein AI

Salesforce Einstein AI Trust Layer

Security and Privacy Features

Implementing and Managing Trust Layer

 Generative AI for Sales

 Generative AI for Service

• When to Use Prompt Builder
• Managing Prompt Roles and Templates
• Creating and Activating Prompts
• Grounding Techniques for Prompts
• Prompt Templates Lifecycle

When to Use Einstein Copilot

Understanding Copilot Actions

Creating and Managing Custom Copilot Actions

Monitoring Copilot Adoption