Top Salesforce Administrator 201 Certification Sample Questions and Answers [Updated For 2024]

Salesforce Administrator Certification (ADM 20) is the go-to option if you are an IT graduate and looking to skill up for a job. Salesforce is one of the top cloud CRM solutions for businesses. An increasing number of companies and organizations are shifting to cloud-based systems, and a cloud CRM is no different. To land a job in the Salesforce ecosystem, you must be certified with at least one Salesforce certification. Solving the Salesforce admin certification questions is not an easy task. The candidate must be well prepared before taking the actual exam.

To start a career as a Salesforce Administrator or a Developer, you must pass the Salesforce Administrator Certification exam to the least. The certification tests your knowledge of the platform and how it can be customized. What is the exam difficulty level is a question many would ask. The answer is that a person who has prepared well based on the exam outline will be able to pass the exam on the first attempt. You can evaluate yourself by attempting sample Salesforce admin exam questions to gauge your readiness.

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Salesforce Administrator Certification Exam Details

Here are some quick bites about the exam: 

• • The exam consists of 65 questions that must be completed in 105 minutes.
  • 60 questions are multiple-choice or multiple-select. Multiple selections imply that more than one option can be correct. The candidate needs to select all the right options for a question to get a score for that question.
  • There are five non-scored questions.
  • Salesforce defines the exam sections with the weightage for the study. The higher the weightage, the more questions will be asked from that section.
  • Check the exam outline, sections, and weightage before starting the preparation. These tend to change and can be confirmed using the Salesforce Certified Administrator Exam Guide.
  • According to the current exam outline, the higher weightage is for Object Manager and Lightning App Builder- 20%. Nearly 13 questions will be asked in this section itself.
  • The basic strategy for preparation would be to focus on sections with more than 10% weightage, but that doesn’t imply that the sections with less percentage can be overlooked. Even those are equally important. 
  • The candidate must score 65% to pass the exam. That means you need to get at least 39 correct answers.
  • The questions are mostly at the execution level, real-life, and scenario-based; therefore, the candidate must have hands-on experience with the Salesforce platform and its working knowledge.
  • You can optimally allow an average of 1.5 minutes for each exam question. While appearing for the exam, you can see the time remaining on the computer screen and skip the questions you are unsure about. You can mark them for review and come back to them later. This ensures that you get time to answer the questions you are confident of. Do not let the tricky application-level questions eat up most of your time. If you plan carefully, you will be able to review all the questions twice in the allotted time of 105 minutes.
  • You need to understand the Salesforce system to answer the questions. Around 80% of the exam questions are scenario-based. So, cramming the topics a week before the exam will not be helpful.

Where to Find Salesforce Administrator Exam Sample Questions?

1. Official Salesforce Mock Test

By registering through Kryterion, you can take the Salesforce Administrator Certification mock test. It costs USD $20 and will give you a real-time experience of the actual exam and instill confidence.

2. saasguru Free Practice Test

The candidate who is prepared to appear for the exam or wants to evaluate oneself can sign up at the saasguru website and check out the free practice test. This is a much better option than the fraudulent exam dumps because the practice test is developed by certified Salesforce professionals at saasguru who work behind the scenes to curate Salesforce certification questions and answers.

The performance score will help you understand how deep you are under the water. The exams are prepared as per the latest exam guide and give the same experience as the actual Salesforce administrator exam questions.

Besides this, saasguru Slack Community access can help you find like-minded candidates and industry experts to participate in discussions on several topics and tricky questions.

Sample Salesforce Administrator Questions

1. How can an administrator manage field-level security in Salesforce? Choose two answers.

• Set Field Level Security from the field page under object manager
• Set Field Level Security directly in permission set or profile
• Set Field Level Security directly in roles
• Set Field Level Security directly in sharing rules

Answer: Set Field Level Security from the field page under object manager and Set Field Level Security directly in permission set or profile

Rationale: With the Field-level Security setting, the ability of viewing and modifying the fields can be restricted. This can be defined for multiple fields on a single permission set or profile or a single field on all profiles.

2. The Sales Manager at Cosmo Property wants their Sales Reps to create Sales Cycle Feedback custom object records linked with Opportunity before the Opportunity stage is changed to closed-won. The feedback record has a certain set of fields that needs to be populated. Which automation tool administrator should recommend?

• Salesforce Flows
• Validation Rule
• Macros
• Process Builder

Answer: Salesforce Flows

Rationale: The Salesforce Flow has to be used to automate a business process that collects data from people. It is a set of screen elements that gather information from the user and perform specific operations.

3. The Sales Manager at Cosmo Property has requested some modifications to the Task object. What are some of the considerations while configuring a task object? Choose 2 answers.

• Multiple record types to capture different types of activities
• Configure validation rules for data quality
• Create any type of field on the task object
• The task can be assigned to public groups

Answer: Multiple Record types to capture different types of activities and Configure validation rules for data quality

Rationale: Salesforce allows you to create validation rules and record types on the Task object. However, there are some field limitations, like a roll-up summary can’t be created on this object. Also, a Task can be assigned to a user or a queue only.

4. Sun Solar wants to train its sales team using documents. The sales team should access the document from Salesforce and get notified if any document is updated. What features should an administrator recommend? Choose two answers.

• Content Subscription
• Salesforce Content
• Chatter Files
• Email Workflow

Answer: Content Subscription and Salesforce Content

Rationale: Content includes all file types, from Microsoft PowerPoint documents to audio and video files, web pages, and Google Docs, etc. Content enables users to organize, share, search and manage content within the company and across Salesforce. By subscribing to a file, the user will be notified when activity occurs in the file, like a comment or a newer version.

5. Cosmo Property wants to analyze the ROI generated per campaign. How can the administrator achieve this requirement using Campaigns and Opportunities? Choose two answers.

• Primary Campaign Source field on the Opportunity record.
• Campaign History related list under Opportunity record
• Campaign Influence related list under Opportunity record
• Integrate with an external system to calculate ROI

Answer: Primary Campaign Source field on the Opportunity record and Campaign Influence related list under Opportunity record.

Rationale: Salesforce Campaign influence allows users to tag the Opportunities with specific Campaigns and calculate the amount of revenue generated for a specific initiative.

6. An administrator has enabled Lightning for Outlook for the sales team and assigned the Outlook configurations to the sales team profile. However, the sales reps are facing issues with email sync configuration. Can they assign the same outlook configuration to their own user along with the sales team profile to troubleshoot the issue?

• Yes
• No

Answer: Yes

Rationale: After defining the Outlook configurations, you can assign the configurations to either Profiles or Users from the configurations page.

7. Cosmo Property uses different channels, like web form, email, social, etc., to capture customers’ Cases. After the customer submits the Case, they want an automated email response with the Case number to be sent to the customer as an acknowledgment. Which solution should an administrator recommend for this?

• Auto-Response Rule
• Escalation Rule
• Validation Rule
• Trigger

Answer: Auto-Response Rule

Rationale: Auto-Response rules allow the system to automatically send personalized email responses to customers depending on the information captured in each case.

8. The administrator at Cosmo Property is setting up a new Salesforce org for their HR function. Where can an administrator set the default settings like time zone, language, primary contact, currency, etc. for the new users?

• Company Information page
• Profile Settings
• Home Page
• User Details Page

Answer: Company Information Page

Rationale: The Company information page collects information about your company, such as name and address, primary contact, default locale, default currency, license availability, storage usage, etc.

9. Which of the following can be used to export data from Salesforce? Choose three answers.

• Data Loader
• Data Export Service
• Report Exports
• Export Wizard
• List View Export

Answer: Data Loader, Data Export Service, Report Exports

Rationale: Data Loader is a client application that has to be installed on a local machine/ computer. It can be operated either through the user interface or the command line.

Data Export Service allows you to export data manually once every 7 days (for weekly export) or 29 days (for monthly export). You can also export data automatically at weekly or monthly intervals.

10. A sales manager wants to view a pipeline performance dashboard that shows data owned by the user looking at the dashboard. Which setting should the administrator consider for this requirement?

• Set view dashboard as “Me”
• Set view dashboard as “Another Person”
• Create multiple dashboards for each user profile
• Set view dashboard as “The dashboard viewer”

Answer: Set view dashboard as “The dashboard viewer.”

Rationale: When you set the setting as “The dashboard viewer,” the users see data as themselves, according to their own access levels. These types of dashboards are often called dynamic dashboards. 

11. A user wants to create a new field on the Account object. Which field type should the user use if the field will store a single line of text?

• Picklist
• Long Text Area
• Text Area
• Text

Answer: Text

Rationale: The “Text” field type allows users to input a single line of text up to 255 characters, making it the ideal choice for storing short pieces of information.

12. A user wants to create a new report that shows all cases that have been closed in the past 30 days. Which report type should the user use?

• Account Reports
• Contact Reports
• Opportunity Reports
• Cases with Time Filters

Answer: Cases with Time Filters

Rationale: By using the “Cases with Time Filters” report type, users can set specific time frames like “past 30 days” and combine it with status filters to view cases that were closed in that duration.

13. A user wants to create a new workflow rule that sends an email to a user when a new lead is created. What is the first step that the user should take?

• Define the email template.
• Choose the “Lead” object.
• Set the evaluation criteria.
• Specify the rule actions.

Answer: Choose the “Lead” object.

Rationale: Workflow rules are dependent on the object they are based on. To create a rule for a new lead, one must begin by selecting the “Lead” object.

14. A user wants to create a new permission set that allows users to create and edit opportunities. Which permission should the user add to the permission set?

• Read permission for the Opportunity object.
• View All for the Opportunity object.
• Modify All for the Opportunity object.
• Create and Edit permissions for the Opportunity object.

Answer: Create and Edit permissions for the Opportunity object.

Rationale: Permission sets are used to grant additional permissions to users. To allow the creation and editing of opportunities, the “Create” and “Edit” permissions specific to the Opportunity object should be added to the permission set.

15. A user wants to create a new custom object that tracks customer orders. Which object type should the user use?

• Standard Object
• External Object
• Custom Object
• Junction Object

Answer: Custom Object

Rationale: Custom objects are database tables that allow you to store data specific to your organization. For unique needs like tracking customer orders, creating a custom object is appropriate.

16. A user wants to create a new profile that allows users to access the Salesforce Chatter application. What are the correct roles that the user should assign to the profile?

• Standard User Role
• System Administrator Role
• Chatter Only User Role
• Read-Only User Role

Answer: Chatter Only User Role

Rationale: The Chatter Only User role is specially designed for users to access Chatter without having a Salesforce license. This role allows them to view people, profiles, groups, and files but not other Salesforce objects.

17. A user wants to create a new report that displays all of the opportunities in the past month that have a value of over $10,000. Which report object should the user use?

• Leads Report
• Cases Report
• Opportunities with Time Filters
• Account Activity Report

Answer: Opportunities with Time Filters

Rationale: “Opportunities with Time Filters” would allow users to specify a time frame (like the past month) and then combine it with other criteria (like opportunity value) to create the desired report.

18. A user wants to create a new Visualforce page that displays a list of all of the contacts in the organization. Which controller should the user use for the Visualforce page?

• Standard Controller for Accounts
• Standard Controller for Leads
• Custom Controller written in Apex
• Standard Controller for Contacts

Answer: Standard Controller for Contacts

Rationale: The standard controller for Contacts provides all the necessary logic to interact with Contact records. By using this, one can easily create a Visualforce page to display a list of all contacts.

19. A sales manager wants to create a custom field on the Account object that tracks the number of opportunities closed by each account. What is the first step that the sales manager should take?

• Define the data type of the custom field.
• Determine the field level security settings.
• Add the field to the Account page layout.
• Decide on the naming conventions for the custom field.

Answer: Define the data type of the custom field.

Rationale: Before creating a custom field, the sales manager must decide on the appropriate data type for that field. This could be a number, text, picklist, etc. Once the data type is defined, other steps can follow.

20. A user wants to automate the process where every time an Account is created, a welcome email is sent to the account’s primary contact. What Salesforce feature should the user utilize?

• Data Import Wizard
• Validation Rule
• Process Builder
• AppExchange

Answer: Process Builder

Rationale: Salesforce’s Process Builder allows users to automate standard internal procedures and processes to save time across multiple tasks. In this scenario, a user can set up a process that triggers an email to be sent when specific criteria (like the creation of a new account) are met.

21. A user needs to ensure that a specific field on an Opportunity record is filled out before the record can be marked as ‘Closed Won’. Which Salesforce feature should be used to enforce this rule?

• Workflow Rule
• Validation Rule
• Process Builder
• Apex Trigger

Answer: Validation Rule

Rationale: Validation Rules in Salesforce are used to ensure data integrity by preventing users from saving records if certain conditions are not met. In this case, a validation rule can be created to check if the specified field is filled out before allowing the Opportunity record’s stage to be set to ‘Closed Won’.

22. How can an administrator set up a system to automatically assign new leads to different sales teams based on the lead’s geographic location?

• Assignment Rule
• Workflow Rule
• Process Builder
• Territory Management

Answer: Assignment Rule

Rationale: Assignment Rules in Salesforce are designed to automatically route incoming records, like leads, to the appropriate users or queues based on specified criteria. By setting up an Assignment Rule, an administrator can distribute new leads to different sales teams according to their geographic location.

23. To track the effectiveness of a marketing campaign, a user wants to see all opportunities that originated from a specific marketing campaign. Which feature should be used to link opportunities to a campaign?

• Campaign Influence
• Opportunity Tracking
• Custom Field on Opportunity
• Campaign Hierarchy

Answer: Campaign Influence

Rationale: Campaign Influence in Salesforce allows users to associate multiple campaigns with a single opportunity, providing a way to track the effectiveness of each campaign on the opportunity creation. This feature helps in understanding the impact of marketing efforts on sales and is crucial for accurate ROI analysis of campaigns.

Summing Up

Sometimes you might feel that you have learned it all and be overconfident. Some others may not be confident. For all such candidates, the Salesforce Administrator Certification Course, with practice tests, flashcards, and quizzes, including Salesforce admin certification exam questions and answers, can help assess their understanding of the exam. You can attempt several mock tests after you are done with your exam preparation. It is a self-evaluation of the candidate’s preparation for the exam.

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Also read – Salesforce Administrator Resources