Top Salesforce Associate Exam Sample Questions 2023

Salesforce offers various certifications, allowing you to kickstart or upgrade your career, and provides equal job opportunities for techies and non-technical people. So, if you come from a non-technical background and a fresher, you can still make a vibrant career on the salesforce platform. Some credentials are designed for freshers who have zero knowledge of Salesforce but are keen to learn and implement solutions on the Salesforce Customer 360 platform.

One of these credentials is Salesforce Associate Certification which requires a candidate to have a basic idea about solving challenges among customer data and departments by an integrated CRM platform. 

So, once you pass the Salesforce Associate exam, you can create value at a fundamental level by solving business challenges using Salesforce Customer 360. Check out our in-depth guide to the Salesforce Associate certification exam.

You might have often encountered numerous links while seeking sample questions on search engines. But most of the time, you may get the same set of outdated questions, which may or may not be entirely authentic. And from the few you might find relevant, only some are reliable, and it is challenging to figure out which platform provides the most accurate information.

This blog will provide all the necessary details you seek regarding the exam questions for Salesforce Associate Certification. We will help you understand the format of the certification exam. Going through this blog, you can also figure out why, how, and where to access mock tests for the exam. Let us start with getting familiar with the outline of the exam.

Exam Structure of Salesforce Associate Certification Exam

Before engaging yourself in any certification program, ensure you are eligible to take that particular exam. For Salesforce Associate Certification, you can have up to 6 months of Experience, but as this is an entry-level credential, freshers can also apply. It will be an added advantage if you have already been a user of Salesforce in the past. 

It is essential to know the outline and format of the question paper you will attempt. Here are some details regarding the Salesforce Associate credential exam:-

• The total number of questions asked in the Salesforce Associate Certification exam is 40.
• You will get an overall 70 minutes to answer all these questions.
• All the questions will either be multiple choice types or multiple select types. 
• Multiple choice consists of 4 options from which you have to choose a single correct one, whereas multiple select types will need you to select all the options that apply. For instance, if a question has 3 correct answers and you choose just two, you will lose marks for that question. 
• The minimum score required to clear this exam is 62%.
• The exam fee for Salesforce Associate Certification is $75 plus applicable taxes. Although if you wish to attempt the exam again, you will not be charged anything, as there is no retake fee.
• You will have two preferences while scheduling the exam. You can choose either online, with a proctored environment, or on-site, which is a proctored exam at a selected testing center.
• Ensure you are not carrying any hard copy to the exam location or taking help from online sources, as any reference is strictly restricted. 

A set of topics is covered in Salesforce Associate credentials, and the exam questions are structured according to the same. Each topic has a certain weightage, and these 4 sections are demonstrated below:-

• The maximum number of questions will be based on Salesforce Ecosystem, making it the most important section as it carries significant weightage. It comprises 32% of all questions, implying around 13 questions.
• The next most important section is Navigation, the weightage of which is 28%. That means about 11 questions will be based on this topic.
• The third is the Data model, which comprises 25% of the whole paper, implying 10 questions on this topic. 
•  Last is Reports and dashboards, which weigh 15%, and only 6 questions will be centered on this area.

Even though a few topics have less weightage, try not to omit those sections, as every part is essential to score well. It would help if you did not take chances by focusing only on areas with the highest weightage.

How Can Mock Tests Benefit You?

Now that you are familiar with the exam outline let us see why and how mock tests are advantageous. 

As it has been made precise multiple times, Salesforce certifications are not a piece of cake and would require specific time and dedication to prepare. But devoting your entire effort towards studying might not benefit you. To level up your preparation, you must do more than learn. 

Mock tests and practice materials would come in handy in such cases. There are various reasons why mock tests can be helpful in the process of achieving any Salesforce Certifications; few are as follow:-

1. Mock tests will provide you with real-time Experience and assist you in evaluating yourself, which will further help you to enhance and work on areas you lack.
2. Time constraints provided in mock tests can help you with time management, and you can also figure out how to allocate time to different questions. Although you are aware of the kind of questions asked and the topics covered, sample questions will provide a sense of familiarity with the way the questions are framed.
3. Many times, you might get distracted while practicing questions separately. But with a timer and replica of the actual exam environment provided in the mock test, you can maintain the continuity and flow of attempting questions. Related read – Salesforce Associate Practice Exam: A Guide to Ace the Exam

How Can You Access Salesforce Associate Certification Questions?

As mentioned earlier in this blog, it is challenging to find genuine links and materials online. Below are a few recommendations that will help you kickstart your preparation:-

Study Materials from Official Source: Salesforce

Bootcamp, Module, and Trailmix are some helpful study materials available on the official Salesforce platform to guide you in developing the Salesforce skills set. You will have access to flashcards, real-world questions, reliable links to resources, etc.

You can also join the Salesforce Trailblazer community, where you can join groups, collaborate and raise questions.

Access Study materials Offered by saasguru

For the Salesforce Associate Certification program, saasguru offers a free Salesforce Associate Certification course. You can prepare for the whole exam free of cost and at your convenience. In addition, saasguru also provides various tasks, flashcards, and mock practice tests.

Apart from these, saasguru offers various options as it offers flexible pricing and plans. You can decide and choose the one which is most suitable for you. Here are some sample questions that can be useful to you.

Sample Salesforce Associate Certification Questions

1. Different departments need to make sure their users have the same base access for their respective departments. How should this be implemented?

1. Profile
2. Permission Set
3. Sharing Set

Ans. Profile

Explanation: A profile should be used because a profile defines a user’s object, record, and application access, and permission set only grants additional access. Sharing Sets are only used for sharing records.

2. What is a Trailhead Quest?

1. Learning with a chance for a prize
2. Module
3. Project

Ans. Learning with a chance for a prize

Explanation: Trailhead Quests are trail mixes that also enter you into a chance to win prizes

3. What is true when creating a user in Salesforce?

1. A user must exist in a sandbox if they exist in the production
2. A user’s email must be unique across all sandboxes and production environments.
3. A user’s name must be unique across all sandboxes and production environments.

Ans. A user’s name must be unique across all sandboxes and production environments.

Explanation: It is possible for a user to be created in a sandbox but not be created in a production environment. A user’s username must be unique across all sandboxes and production environments. A user can have the same email across multiple environments.

4. A user has a requirement to gain additional access to edit opportunities and is currently not able. How should this access be assigned?

1. Permission Set
2. Sharing Set
3. Profile

Ans. Permission Set

Explanation: A permission set is a collection of settings and permissions that give users access to various tools and functions. Permission sets extend users’ functional access without changing their profiles.

5. A specific field should only be required when a lead is in a particular stage. How should this be implemented?

1. Validation Rule
2. Required on field
3. Required on Page layout

Ans. Validation Rule

Explanation: A validation rule can only prevent users from saving their work if the lead record is in a specific stage. Requiring the field on the page layout would force the field to be required, regardless of the stage. Requiring the field at the field level would cause the same issue.

6. What action do you take on a dashboard to set up automated emails?

1. Follow
2. Subscribe
3. Like

Ans. Subscribe

Explanation: Subscribe to the report to have them sent to your email at a specific interval or when a particular data condition is met.

7. A company wants to spread awareness about its products, have an online customer portal, and support customers with the issues they bring up. What Salesforce Clouds should they use?

1. Experience, Sales, Service
2. Nonprofit, Experience, Service
3. Marketing, Service, Experience

Ans. Marketing, Service, Experience

Explanation: Marketing Cloud is for customer engagement, Service is for supporting cases and tickets, and Experience is used for online customer portals.

8. In a list view of leads, what can a user do to update the stage of leads easily?

1. Use a Kanban view
2. Use an Agile view
3. Inline Editing

Ans. Use a Kanban view

Explanation: Kanban views are easy to see and move records between stages. Agile is not a view type. Inline editing can be used to edit records in a list view, but there are better ways when working with stages.

9. What Salesforce Product would best reduce the workload of Customer Support reps?

1. Commerce Cloud
2. Marketing Cloud
3. Experience

Ans. Experience

Explanation: Experiences are the product for reducing customer support requests because Salesforce Experiences allow for creating a self-help user portal to reduce requests that Customer Service needs to answer. Commerce Cloud is for selling, and Marketing Cloud is for helping nurture and converts potential customers.

10. A user needs to change their first name in Salesforce. Where do they do that?

1. Personal Setting
2. App Launcher
3. Set up

Ans. Personal Setting

Explanation: Personal settings are where users can self-serve for changing and setting up any personal information.

Summing Up

Regardless of all the knowledge you have gained from our blog about the exam structure, you must self-analyze your potential through the utilization of practice materials and by engaging yourselves with the mock tests.

Going through the sample questions of Salesforce Associate Certification will give you the confidence to attend the exam and prepare you to face challenges easily on exam day. 

Kindly contact saasguru for further information regarding any doubts related to the Salesforce Associate Certification program, and we will gladly assist you without any delay.