Salesforce Experience Cloud Consultant Exam Syllabus

Creating a suitable, digital field full of rich Salesforce data for your customers, employees, and partners is becoming crucial as a part of a standard Salesforce implementation. The interest in CRM information and a custom-made UX has genuinely expanded. Hence, the building, planning, and managerial skills of a Salesforce community are critically important.

You’ll learn about the critical components of working with Salesforce Experience Cloud in this blog post, which will help you prepare for a rewarding profession. You’ll also brush up on areas that are required for the official Salesforce Certified Experience Cloud Consultant certification.

The Salesforce Experience Cloud Consultant Exam has been created for those consultants who are well versed with the implementation of the Salesforce Experience Application in a customer-facing environment. The exam is designed for people who want to showcase their talent in designing, building, and implementing Salesforce Experience Applications. Therefore, as a Salesforce aspirant, you are expected to meet the customer business needs and contribute to long-term customer satisfaction.

As a Salesforce Certified Experience Cloud Consultant, you are expected to have knowledge of using the Salesforce Experience applications. 

The aspirant should have 6 months of experience with the administration and development of the Salesforce Experience Cloud platform. At the technical level, you must possess consultative and facilitation skills. 

As an ideal candidate, you must have the knowledge and ability to:-

• Authorize Digital Experiences.
• Select the appropriate external user licence.
• Determine which template is appropriate for a specific use case.
• Customize the Experience for different audiences.
• Inside Experience Builder, add branding and design pages.
• Allocate Knowledge Articles to Topics.
• Design and govern Topics.
• Knowledge of declarative sharing options.
• Set the correct User Visibility for a given use case.
• Design external users.
• Design self-registration.
• Design sharing sets.
• Knowledge of Experience role best practices.
• Construct Social Sign-On.
• Create channel sales (PRM).
• Build external accounts and external account relationships.
• Setup reputation levels and gamification.
• Include Salesforce CMS (Content Management System) content into an Experience.
• Examine usage (page views, etc.).
• Explain how to create a public site.
• Knowledge of support and ticketing capabilities in Experiences.
• Assess adoption and engagement for Experience users.
• Prepare reports and dashboards accessible in Experience.
• Design Experience Builder components.
• Design Workspaces.
• Understand migration of Experiences between environments.
• Describe Article Channels.
• Knowledge of out-of-the-box limitations and when to customize.

Let’s take a look at some of the significant details regarding the Salesforce Experience Cloud Consultant Exam.

Overview of the Exam

There will be 60 multiple-choice questions with 5 unscored questions. The exam has a time limit of 105 minutes. The registration fee is USD 200. Whereas, the retake fee is USD 100. To pass the exam, you must obtain a score of 65 percent.

Syllabus of the Salesforce Experience Cloud Consultant Exam

Going through the syllabus and respective topics are going to help you streamline your cert prep strategy and better time management in the exam. Salesforce frequently updates the exam guide and syllabus. So, you are advised to regularly check their website for the latest updates.

The Salesforce Experience Cloud Consultant Exam deals with eight topics each with a different weightage. The topic with the highest weightage is Administration, Setup, and Configuration (25%).

Now, let’s see the detailed syllabus and topics of the Salesforce Experience Cloud Consultant Exam.

1. Experience Cloud Basics: 8%

• Illustrate the reasons for creating or utilizing an Experience for a specific use case.
• Identify the most common personas for Experience Cloud.
• Assess the common types of external accounts and how they are used in an Experience.
• Apply features and functions of Workspaces for building an Experience.

2. Share, Visibility, and Licensing: 17%  

• Given a scenario, set the correct user visibility in an Experience.
• Given a scenario, set the correct object visibility in an Experience.
• Recommend the Declarative Sharing options that could be leveraged for an Experience.
• Given a scenario, implement external account relationships for an Experience.
• Given a set of requirements, evaluate which external license type(s) to use. 
• Given a scenario, determine a security model based on an Experience use case.
• Describe roles for external users.

3. Branding, Personalization, and Content: 15%

• Modify an experience within the Experience Builder.
• Explain the capabilities of Search within an Experience.
• Implement Salesforce CMS content into an Experience.
• Given a scenario, make articles visible or accessible in an Experience.

4. Templates and Themes: 10%

• Given a scenario, select the appropriate theme for an Experience.
• Given a scenario, identify the right Template for the Experience.
• Apply packaging, exporting, and importing a template.
• Assess the use of lightning bolts in Experiences.

5. User Creation and Authentication: 13%

• Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, Just-in-Time (JIT) provisioning.
• Given a scenario, determine how to properly set up a user for an Experience.
• Describe options for Single sign-on.
• Apply the steps for enabling partner and customer users for Experiences.
• Identify how to grant users access to an Experience.

6. Adoption and Analytics: 5%

• Apply the steps to set up Experience dashboards and insights.
• Analyze and apply Experience Moderation features. 
• Given a scenario, employ fundamental best practices for adoption and engagement.

7. Administration, Setup, and Configuration: 25%

• Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
• Describe the capabilities of different Experience deployments and migrations.
• Describe how to enable and activate an Experience.
• Given a scenario, recommend and implement Delegated External User administration.
• Determine the steps to build a public Experience.
• Determine steps to configure and set up Topics.
• Apply ticketing and Service Cloud capabilities for Experience Cloud. 

8. Customization Considerations, and Limitations: 7%

• Explain limitations across all Experiences.

Click here for the ultimate Salesforce experience cloud consultant study guide – explore the updated syllabus, exam pattern, cost, registration & preparation tips.

To Sum Up

You can begin your Salesforce Experience Cloud Consultant Exam prep by taking mock tests, taking the right course and preparing according to the topics provided in the syllabus with saasguru. Learn more about the Salesforce cert prep on our platform and join the courses developed by the best gurus.