Salesforce Monthly Updates for May 2023 by saasguru

Welcome to our exclusive Salesforce Monthly Wrap Up for May! In this comprehensive blog, we dive deep into the exciting developments, game-changing updates, and remarkable achievements that have unfolded within the Salesforce ecosystem throughout the month. From announcing Slack GPT to some serious environmental commitments, May has a lot of updates to offer to all the Trailblazers. 

Ensure that you don’t miss out on the Salesforce April round up before you dive into the guide to explore the updates from the May month. 

Salesforce Unlocked Slack GPT

Salesforce announced Slack GPT, an innovative conversational AI experience seamlessly integrated within the Slack platform, revolutionizing the way work is accomplished. By leveraging Slack GPT, users gain access to a wide range of generative AI app integrations, diverse language models, and the ability to harness valuable customer insights from the secure Customer 360 and Data Cloud. Furthermore, in conjunction with Einstein GPT, Slack GPT empowers organizations to maximize productivity by utilizing CRM and conversational data.

Native AI integration within Slack: With the incorporation of AI directly into the user interface, Slack empowers its customers to work more intelligently, learn more efficiently, and communicate more effectively. For instance, users can effortlessly access AI-generated conversation summaries and receive writing assistance within Slack, all with a simple click.

The enhanced AI-ready platform of Slack: The newly launched Slack platform offers customers the capability to construct AI-powered workflows with ease, using intuitive prompts at every step, eliminating the need for coding. This allows anyone to deploy AI automation seamlessly. Users can securely integrate powerful language models (LLMs) from reputable providers such as OpenAI and Anthropic or opt for their preferred LLMs. This encompasses models supported by Salesforce Ventures’ generative AI fund and, in the future, Salesforce’s exclusive LLMs.

Launch of Green Code

Salesforce has unveiled a ground-breaking initiative called “Green Code” aimed at combating carbon emissions associated with the software development lifecycle. This pioneering program introduces a set of cutting-edge sustainability guidelines designed to assist technologists, including UX designers, software developers, system architects, and IT operations managers, in propelling the world towards achieving net-zero emissions.

The realm of information and communication technology (ICT) makes a significant contribution to global emissions, amounting to approximately 3.9%, which is comparable to the emissions generated by the airline and shipping sectors. As businesses increasingly depend on software to propel their activities and expedite digital advancement, these emissions are expected to rise.

Fortunately, even small adjustments can yield significant outcomes for a company’s carbon footprint and financial performance. For instance, Salesforce’s MuleSoft division achieved a remarkable 14% reduction in annual expenditure on public cloud infrastructure through optimization strategies. These approaches encompassed the identification and decommissioning of systems that were not fully utilized, as well as the transition of storage to more energy-efficient alternatives.

Salesforce Opens its New Office in Dublin, Ireland

Over the past two decades, Salesforce has made substantial investments in Ireland, positioning it as a pivotal location for its operations outside the United States. Since its establishment in 2000, Ireland has served as a prominent hub for Salesforce’s European endeavors. As a testament to this commitment, Salesforce is set to unveil its largest office in the EMEA region, housing employees representing 28 diverse nationalities. This dynamic workforce will contribute to the ongoing expansion of Salesforce’s business across Europe.

The dedicated customer success and business development teams stationed at the new campus will play a crucial role in providing implementation and technical solutions to empower customers throughout the region in their digital transformation journeys. As business leaders increasingly embrace cloud technologies and seek reliable digital guidance, Salesforce has emerged as their trusted advisor. In Ireland, Salesforce has already established fruitful collaborations with prominent organizations such as Kerry Group, Waystone, and cpl.

Generative AI for Tableau 

In the Tableau Conference in Las Vegas, Salesforce announced that it will be offering generative AI to its Tableau offering, with Tableau GPT and Tableau Pulse. This feature will combine its capabilities with Einstein generative AI to make it easier for customers to automate data analysis, anticipate user requirements, and generate actionable insights. 

Salesforce is also building a Salesforce data cloud for Tableau, allowing the customer data to be directly integrated with Tableau for a unified and effective view of insights. These products are currently being developed. 

Summing Up

As we conclude this Salesforce Monthly Wrap Up for May, we are left astounded by the groundbreaking announcements and advancements that have shaped the Salesforce ecosystem. Sign up on saasguru for future updates as we continue to explore the ever-evolving landscape of Salesforce and the transformative technologies it brings to the table.