Salesforce OmniStudio Consultant Practice Exam Questions 2024

Prepare for your Salesforce OmniStudio consultant certification with our detailed practice questions and answers. This guide covers various aspects of the Salesforce OmniStudio environment, helping you master the tools and functionalities to excel in your exam.

Salesforce OmniStudio Consultant Practice Exam Questions and Answers 

Question 1: A company requires a FlexCard for managing mobile plans that includes functionalities such as retrieving plan data, creating new cases, opening a promotions page, and changing SIM cards. What combination of designs would be most effective?

A. Event, Navigate, and Card

B. OmniScript and Navigate

Flyout and OmniScript

Custom Event and Redirect URL

Correct Answer: C

Explanation: Utilizing a Flyout combined with OmniScript allows for a dynamic and interactive user interface within the FlexCard, accommodating various actions efficiently on a single card.

Question 2: How should a FlexCard designed to display products installed at an account site with responsive field widths based on the device be designed?

A. Create two FlexCards for mobile and non-mobile devices
B. Enable the Responsive feature on field elements
C. Enable the Mobile-First feature
D. Create two states for mobile and non-mobile devices

Correct Answer: B

Explanation: Enabling the Responsive feature on field elements ensures that the FlexCard adjusts its layout dynamically based on the device, providing optimal usability across different screen sizes.

Question 3: Which OmniScript elements should be used to capture payment method, address with autocomplete, and phone number?

A. Multi-Select, Address, and Telephone
B. Checkbox, Geolocation, and Number
C. Radio, TypeAhead, and Telephone
D. Select, TypeAhead, and Number

Correct Answer: C

Explanation: The combination of Radio, TypeAhead, and Telephone elements in OmniScript provides a straightforward and efficient method for users to input their payment method, address, and phone number, ensuring data is captured accurately and interactively.

Question 4: A company wants to create a guided process for their customers, retrieving data from Salesforce and external systems, with branching steps based on user input. Users should complete the process in a single session. What solution should be used?

A. OmniScripts and Integration Procedures
B. FlexCards and DataRaptors
C. OmniScripts and DataRaptors
D. FlexCards and Integration Procedure

Correct Answer: C

Explanation: OmniScripts combined with DataRaptors provide a powerful solution for creating dynamic, data-driven guided processes that can efficiently interact with both Salesforce and external data sources within a single session.

Question 5: A project switched to OmniStudio tools after a developer left. To minimize implementation time and ensure optimal UX, which actions should be recommended? (Choose two)

A. Replace existing APEX with DataRaptors and HTTP Actions
B. Create new LWC templates
C. Implement FlexCards and OmniScripts for front-end
D. Use existing APEX classes as data sources

Correct Answer: A, C

Explanation: Replacing APEX with DataRaptors and HTTP Actions, and implementing FlexCards and OmniScripts can streamline the development process while enhancing the user interface, providing a seamless and efficient user experience.

Also Read – Salesforce OmniStudio Consultant Exam Guide

Question 6: What problem does DataRaptor solve?

A. It eliminates the need to code data mappings for transformations.
B. It allows developers to create complex API queries declaratively.
C. It combines multiple steps into a single server call.
D. It guides users through a complex business process.

Correct Answer: A

Explanation: DataRaptor significantly simplifies the data integration process by eliminating the need for coding custom data mappings, thus speeding up the transformation of data within Salesforce applications.

Question 7: To handle large data extraction from a Salesforce object while avoiding Governor limits, what solution should be recommended?

A. DataRaptor Extract with Chaining
B. DataRaptor Turbo Extract
C. Calculation Procedure and DataRaptor Turbo Extract
D. Integration Procedure and DataRaptor Turbo Extract

Correct Answer: D

Explanation: The Integration Procedure combined with DataRaptor Turbo Extract is ideal for handling large data volumes efficiently without hitting Salesforce Governor limits. This approach allows for robust data processing and extraction, optimizing performance and scalability.

Question 8: A company wants to design a new customer buying journey with features like entering contact info, computing discounts, and saving suggested products with discounts. Which tools should be used? (Choose three)

A. Integration Procedures
B. OmniScript
C. Expression Sets and Decision Matrices
D. OmniOut
E. FlexCard

Correct Answer: B, C, E

Explanation: OmniScript, Expression Sets with Decision Matrices, and FlexCards are the perfect combination for designing a detailed and interactive customer buying journey. These tools facilitate dynamic data capture, complex discount calculations, and an engaging user interface.

Question 9: For displaying customer 360° information from various sources in a console for call center agents, which tool should be recommended?

A. OmniScript
B. Lightning web components
C. Visualforce Page
D. FlexCards

Correct Answer: B

Explanation: Lightning Web Components (LWC) are highly recommended for creating efficient and scalable solutions in call centers. LWCs allow for a more modular and performance-optimized approach to displaying complex customer data from various sources.

Question 10: A business process needs to perform a multi-step calculation on each contact record in a list. What feature can be used to meet this requirement when using an integration procedure to process the list?

A. Conditional Block
B. Loop Block
C. DataRaptor Transform Action
D. Batch Action

Correct Answer: B

Explanation: The Loop Block within an Integration Procedure is essential for processing each item in a list through defined steps, making it perfect for tasks requiring repetitive calculations on multiple records.

Question 11: In an Integration Procedure, which element controls whether an individual action executes?

A. Conditional Block
B. Cache Block
C. Try-Catch Block
D. Loop Block

Correct Answer: A

Explanation: The Conditional Block in an Integration Procedure allows for the conditional execution of actions, making it crucial for tailoring process flows based on dynamic data conditions or user inputs.

Question 12: A company needs some boundaries for sales teams regarding the minimum and maximum discounts that can be applied to their orders, based on region and customer lifetime score. Which tools should be recommended? (Choose two)

A. DataRaptor Transform
B. OmniStudio Action
C. Expression Set
D. Decision Matrix

Correct Answers: C, D

Explanation: Expression Sets and Decision Matrices are ideal for defining and applying complex business rules such as discount boundaries. These tools allow for precise control over discount calculations, ensuring they adhere to company policies and vary by region and customer score.

Question 13: An auto insurance company needs to manage state-specific rates with the same premium calculation formula. Which OmniStudio tool should be used?

A. DataRaptor Transform with an Interface Map
B. Aggregation Steps in an Expression Set
C. Grouped Decision Matrix
D. Class-based Expression Set

Correct Answer: C

Explanation: A Grouped Decision Matrix is the optimal tool for managing state-specific rates using a uniform calculation formula. This tool allows for easy adjustments and scalability, accommodating different rate criteria based on geographic locations.

Question 14: A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states’ conditions are true, which state will be displayed?

A. The first state with the highest priority
B. The state closest to the top
C. The first state with a true condition closest to the top
D. The state with the highest priority condition

Correct Answer: C

Explanation: In scenarios where multiple conditions are true, the FlexCard displays the first state with a true condition that appears closest to the top in the configuration. This ensures a predictable and orderly response to multiple valid conditions.

Question 15: Which DataRaptor can retrieve a list of cases filtered by a customer’s asset and the last service date?

A. DataRaptor Turbo
B. DataRaptor Extract
C. DataRaptor Load
D. DataRaptor Transform

Correct Answer: B

Explanation: DataRaptor Extract is designed specifically for retrieving and filtering data based on multiple criteria. It can efficiently handle complex queries like filtering cases by asset and service date, making it ideal for such use cases.

Question 16: A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should be recommended?

A. DataRaptor Load
B. DataRaptor Extract
C. DataRator Turbo Extract
D. DataRaptor Transform

Correct Answer: D

Explanation: DataRaptor Transform is perfect for creating dynamic PDF summaries post-order. It can transform and format the order data into a suitable layout for PDF generation, enhancing customer experience with a tangible takeaway.

Question 17: A company wants to display account info with icons to launch guided processes in a summarized view. Which OmniStudio tools are needed? (Choose three)

A. OmniStudio Actions
B. Flyouts
C. OmniScript
D. FlexCards

Correct Answers: A, C, D

Explanation: Combining OmniStudio Actions, OmniScript, and FlexCards provides a comprehensive solution for displaying and interacting with account information. This combination allows for actionable insights directly from the account summary, enhancing user engagement and operational efficiency.

Question 18: An OmniScript Integration Procedure includes a feature to improve performance and address user concerns. Which feature should be recommended?

A. Try Catch
B. Batch jobs
C. Chaining
D. Conditions

Correct Answer: C

Explanation: Chaining in Integration Procedures allows for sequential execution of multiple tasks, improving performance by streamlining processes and reducing the load on system resources.

Question 19: What are the types of Integration Procedure Actions?

A. Email
B. PDF
C. TypeAhead
D. OmniScript

Correct Answer: C

Explanation: TypeAhead is a critical action in Integration Procedures, allowing for auto-complete functionality which can enhance data entry accuracy and speed, particularly useful in customer-facing applications.

Question 20: What is a key difference between Integration Procedures and DataRaptors?

A. DataRaptors can access external data sources.
B. DataRaptors can invoke multiple actions in a single call.
C. Integration Procedures can access external data sources.
D. Integration Procedures can retrieve data from multiple related objects.

Correct Answer: C

Explanation: Unlike DataRaptors, Integration Procedures can access external data sources, providing a broader scope for data integration and manipulation, which is vital for enterprises that interact with multiple systems.

Checkout our Salesforce OmniStudio Consultant Training Course by saasguru

Conclusion

Congratulations on working through these practice questions! You’re equipping yourself with the knowledge and strategies needed to excel in the Salesforce OmniStudio consultant exam. Each question is designed to challenge and deepen your understanding, ensuring you’re well-prepared for the actual exam scenarios.

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