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Salesforce is making a significant change to its AI certification landscape by renaming its AI Specialist Exam to the Certified Agentforce Specialist exam. This transition, effective March 3, 2025, marks Salesforce’s strategic shift towards prioritizing Agentforce, its AI-driven customer engagement solution.
For professionals in the Salesforce ecosystem, this change brings new opportunities to validate expertise in Agentforce functionalities, AI-driven automation, and customer engagement strategies.
What is the Certified Agentforce Specialist Exam?
This certification is tailored for professionals responsible for configuring, managing, and optimizing Agentforce within the Salesforce ecosystem, ensuring they have the expertise to effectively leverage AI-powered automation.
The new exam ensures that professionals demonstrate a strong understanding of Salesforce’s AI capabilities, enhancing business processes through automation and AI-powered interactions.
Exam Structure & Content Changes
The revised Certified Agentforce Specialist exam focuses on Agentforce and its integration across Salesforce products. Here’s how the content has changed:
Previous AI Specialist Exam Structure:
- Einstein Trust Layer – 15%
- Generative AI in CRM Applications – 17%
- Prompt Builder – 37%
- Agentforce Tools – 23%
- Model Builder – 8%
New Certified Agentforce Specialist Exam Structure:
- Prompt Engineering – 30%
- Agentforce Concepts – 30%
- Agentforce and Data Cloud – 20%
- Agentforce and Service Cloud – 10%
- Agentforce and Sales Cloud – 10%
With 70% of the new exam focusing on Agentforce-related topics, Salesforce ensures that professionals gain deep expertise in AI-driven automation, customer service applications, and AI-enhanced data processing.
Checkout – Salesforce Certified Agentforce Specialist FAQ
What This Means for Current AI Specialist Certification Holders
For individuals who already hold the AI Specialist certification, there is no need to retake the exam. On March 3, 2025, Salesforce will automatically convert their credential to Certified Agentforce Specialist, and they will receive an email notification along with an updated digital certification badge.
For those who scheduled the AI Specialist exam after March 3, the new Agentforce Specialist exam structure will apply.
Is the Certified Agentforce Specialist Exam Free?
As part of Salesforce’s AI for All initiative, candidates can take their first attempt at the Certified Agentforce Specialist exam at no cost until the end of 2025. However, those who need to retake the exam will be required to pay a $100 USD fee.
How to Prepare for the Certified Agentforce Specialist Exam
With Agentforce at the forefront of Salesforce’s AI initiatives, professionals looking to obtain the Certified Agentforce Specialist credential should focus on:
- Salesforce Trailhead Resources:
- Complete the Cert Prep: Agentforce Specialist module.
- Follow the Agentforce learning path on Salesforce’s Trailhead.
- Hands-on Experience with Agentforce:
- Work with Agentforce in a sandbox environment.
- Gain experience in Prompt Engineering, Data Cloud integration, and AI-powered automation.
- Engage with the Salesforce Community:
- Join Salesforce forums, LinkedIn groups, and Trailblazer communities to stay updated.
- Participate in Slack discussions and knowledge-sharing sessions with other professionals.
Final Thoughts
Salesforce’s renaming of the AI Specialist Exam to Certified Agentforce Specialist underscores its commitment to AI-driven customer engagement. Whether you’re an existing certification holder or a new candidate, this change ensures that Salesforce professionals remain at the cutting edge of AI-powered CRM solutions.
By preparing for this new certification, professionals can enhance their career prospects, validate their expertise in Agentforce, and stay ahead in the evolving world of AI-driven business automation.
