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Salesforce Service Cloud Consultant Certification Exam – Overview
Consultants who have worked in a customer-facing role delivering Salesforce Service Cloud solutions are most suitable to attempt the Salesforce Certified Service Cloud Consultant exam. But those who are passionate and willing to enter into the world of Salesforce can sit for the exam. The target audience should have relevant experience with Salesforce application administration and configuration that can be validated with the help of a Salesforce certificate.
A professional with a successful track record of clearing the Salesforce Certified Service Cloud Consultant exam should be able to design and deploy Service Cloud solutions that are tailored to the needs of the customer’s business, flexible and reliable, and contribute to the customer’s long-term success. Check out our guide to the Salesforce Service Cloud tutorial here.
A Salesforce Certified Service Cloud Consultant helps customers with their business operations. They take initiatives to design and implement Salesforce-based solutions according to the customer requirements and specific needs. The consultant should be familiar with Salesforce applications and also be able to use a variety of apps in basic customer scenarios.
Salesforce Service Cloud Consultant Certification Exam Ideal Candidates
Salesforce Certified Service Cloud Consultants will be experts as Salesforce implementation consultants, explicitly focusing on the contact center domain to ensure efficient and effective technical support, customer service, and sales assistance.
The Salesforce Certified Consultant should have at least 2 to 5 years of senior business analyst experience and have acquired the skills of managing implementation projects, a thorough understanding of Salesforce product lines, internet technologies, cloud computing, database concepts, and data management.
The Salesforce Certified Consultant also possesses excellent analytical and problem-solving skills, and they will be familiar with the software development cycle.
The Salesforce Certified Consultant can
- Effectively meet the client’s expectations.
- Ensure client satisfaction.
- Deliver effective and scalable business solutions.
- Anticipate risk and mitigate it.
- Troubleshoot and fix problems.
- Prioritise and escalate the issues of the clients.
The prerequisite of the exam is said to be the Salesforce Administrator credential. So, Salesforce Admins who wish to display their advanced knowledge of the platform and work with significantly more sophisticated Salesforce Orgs can opt for the Salesforce Service Cloud Consultant Certification exam.
This certification may be appropriate for you if you’re looking for a promotion, a job change, or a transition from administration to consulting. Related read – Explore all the Salesforce certifications here.
For anyone wishing to commence their careers in Salesforce, Consider this exam as a validation to assess and confirm your acquired knowledge and skills.
Salesforce Service Cloud Consultant Certification Exam Pattern
Now that you are all set to take the Salesforce Certified Service Cloud Consultant exam, check the exam format, pattern, and other vital details that help determine whether you are prepared for the exam.
The Salesforce Certified Service CloudConsultant Certification Exam has 60 questions and 5 unscored questions. The exam has a 105-minute time limit and a passing grade of 67 percent. The format of the questions is multiple-choice/multiple-select questions. No hardcopy or internet resources may be used during the exam.
Salesforce Service Cloud Consultant Certification Cost
The Salesforce Certified Service Cloud Consultant Certification Exam registration fee is USD 200, plus any applicable taxes as needed by local law. The charge for a retake is USD 100, plus any necessary taxes.
One of the advantages of having a Salesforce credential is that you’ll always be up-to-date with the latest product releases (updates). And, you’ll have to maintain the Administrator certification credential three times a year on Trailhead.
Don’t let your hard-won certification expire! Complete all the maintenance requirements by the due date.
Salesforce Service Cloud Consultant Certification Exam Registration
The exam is accessible in 2 ways: Onsite at a proctored centre or online with a virtual proctor.
1. Onsite proctored center
Kryterion, in collaboration with Salesforce, delivers the certification exams. You can opt for your preferred location by logging into Kryterion. The exam timetables are prepared by each centre, and the availability might vary. So you should check the availability before booking your exam. It would be ideal if you could register for the exam at least 24-72 hours before the exam. If you are particular about a date and time, Salesforce recommends you to register for the exam at least 1 week in advance.
2. Online Proctored
By choosing the Online Proctored service, you can attempt your certification exam in the comfort of your home. At the time of the exam, a proctor will supervise your exam, and tests are available on a daily basis. You should not register in advance for the Online proctored option. You can register ad take the test on the same day itself.
Create a profile in Webassessessor at www.webassessessor.com/salesforce to commence with the process of registration.
Salesforce Service Cloud Consultant Certification Exam Topics to Learn
The Salesforce Service Cloud Consultant test assesses a candidate’s knowledge and abilities in the areas listed in the syllabus, and the candidates are expected to demonstrate each of the features/functions specified in the modules. The candidate also should have enough hands-on experience implementing Service Cloud solutions.
Refer to the Salesforce Service Cloud Consultant Certification Exam Syllabus to examine the syllabus in detail.
Salesforce Service Cloud Consultant Certification Exam Preparation Tips
- Focus on the most weighed modules and put your effort into learning and revising according to the weightage of the questions. Before sitting for the exam, thoroughly understand the exam format, questions, duration, time allocation, recommended resources, etc.
- Prepare for your Service Cloud Consultant Certification Exam with the self-study materials from Trailhead.
- Try to get enough hands-on experience before sitting for the exam. It will assist you in remembering all of the important information during the exam.
- Register for the exam, book a realistic future date and work towards it. It is a proven method to stay motivated and on track.
- After you think you have completed the initial training and gained a firm base, join saasguru for intense preparation. Check out our Salesforce Service Cloud Consultant training with capstone project and learn how saasguru helps you ace your certification preparation.
- Join communities and make networks inside the Salesforce ecosystem. Attends events and webinars, making your foot in the door. Join our slack community for free.
- Practice as many questions as possible before the exam to familiarise yourself with the types, format, and difficulty level of the questions you can expect to see on the actual exam. This will assist you in planning for time and stress management.
- In the exam, read the questions very carefully and always manage the time efficiently. Each question should not take more than 90 seconds to answer. If you’re confused, save the question for later consideration.
- Try to eliminate the questions for which you are not able to make even a wild guess. This will help you concentrate on what you really know.
Explore our in-depth guide on how to become a Service Cloud Consultant.
To Sum Up
Get successfully certified on Salesforce in the first go by enrolling in saasguru’s Salesforce Service Cloud Consultant Online Course, receiving the best exam preparation guidance from seasoned gurus.
The learners-first approach has significantly proved beneficial to the aspirants in focusing their preparation on a customisable learning strategy that best suits them.
Prove your employer or future employers that you are dedicated to your professional development by obtaining the certifications. Ace your cert prep by signing up with saasguru, now! Explore our Salesforce courses here.
FAQs
1. How long should you spend preparing for the exam?
You should prepare for at least 1 to 2 months before attempting the exam. You can book your exam a few months ahead of time if you need additional time to study.
2. How much does it cost to become a Salesforce Service Cloud Consultant?
The Salesforce Certified Service Cloud Consultant Certification Exam costs USD 200 to register for, plus any applicable taxes. A retake will cost you USD 100 plus any applicable taxes.
3. What is the Salesforce Service Cloud Consultant Certification Exam Format?
There are 60 questions on the Salesforce Certified Service CloudConsultant Certification Exam, with 5 of them being unscored. The exam has a 105-minute time limit and a passing grade of 67 percent. Multiple-choice and multiple-select questions are used.
4. What is the Salesforce Service Cloud Consultant Certification exam passing score?
The exam has a passing score of 67 percent.
