Duration
Duration
- 40 hours
- 4 weeks of classroom training followed by hands-on exercises on trailheads
- 2 weeks of full blown capstone project
- 24 x 7 Slack support
Format
Format
- Instructor Led Live sessions
- 10+ hands on scenarios
- Access to Salesforce Labs
- Recorded sessions made available after every session
- 24 x 7 trainer support
Add - ons
Add - ons
- Access to world-class LMS platform
- Study Guide
- Mock exams
- Q&A sessions
Worlds leading
Salesforce Service Cloud Certification Bootcamp
50,000+
6 Million+
25+
Countries
100+
Gurus
100+
Live Classes
Salesforce Service Cloud Consultant Overview
The Salesforce Service Cloud Consultant training program is designed to equip those who would like to gain experience in implementing Service Cloud solutions in a customer-facing role with the necessary skills to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.
Salesforce Service Cloud Consultant Training Program Curriculum
Contact center metrics, KPIs, and business challenges- Use cases and benefits for different interaction channels
- Different types of contact centers and their business drivers
- Benefits of a knowledge base
Contact center metrics, KPIs, and business challenges- Plan, gather requirements, design, build, test, and document
- Appropriate contact center licensing and deployment strategies
- Analyze customer requirements to determine an appropriate solution
- Key components that contribute to performance optimization
- Use cases and benefits for implementing CTI, Communities, and Field Service Lightning
- Knowledge article lifecycle
- Knowledge adoption and maintenance
- Data categories, article record types, articles, and publishing workflow
- Knowledge data migration strategy
- Migrating from Knowledge to Lightning Knowledge
- Use cases and functionality for communities, mobile, phone, email, web, chat, SOS/video channel, and social media.
- Approach to case submission
-
Design considerations and best practices when configuring an interaction channel solution
- Case creation to closure process
- Relationships between cases and other areas such as assets, entitlements, work orders, Communities, Chat, and Knowledge
- Case Management Solution
- Service entitlements and milestones
- Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
- Social Customer Service
- Reporting solution for contact center metrics
- Designing reports and dashboards
- Data migration and data quality
- Service Cloud Integrations
- Service Console features, business value and implementation
- Sales Cloud Integration Considerations
- Data Migration Considerations
- Large Data Volumes
- Data Exchange between Salesforce organizations
Where our Learners are from
Learn in our vibrant Community
Powered by your peers and our gurus
1-1 Mentoring
Dedicated mentor from the industry through the program right from course to placement
Industry Leaders
A faculty made of not theoretical trainers but accomplished Salesforce professionals.
Deep Interaction
Collaborate 24x7 in real-time with the gurus through our purpose-built leaning platform.
Our early users love us
This is what CXOs from leading Salesforce Consulting organisations across the world are saying about how we helped them create cloud talent at speed and scale
The saasguru Salesforce Job Guarantee Bootcamp helped me lay a strong foundation on Salesforce with real-world problems to solve as day-to-day tasks.
It helped me gain hands-on experience and skills that are relevant to the Salesforce job role I was aiming for. After the training, I landed a job at Tech Mahindra as a Salesforce Developer.
My training with saasguru helped me gain the required skills, boosted my confidence, and enhanced my knowledge of the Salesforce ecosystem.
I was able to land a job at Salesforce after a long career gap only with the constant support of the saasguru mentors.
saasguru Salesforce Job Guarantee Bootcamp helped me gain practical exposure and hands-on experience in various admin and day-to-day admin tasks.
Trainers are super patient. Upon completion, I landed a job at Cloudbyz as a Salesforce Developer.
The Bootcamp course content, saasguru Cert Prep platform with mock exams, and practice tests made it very easy to clear my admin certification.
The master classes and industry-relevant capstone project helped me develop hands-on experience on Salesforce, especially the guidance of mentors helped me land a job at Movate.
Discover how our Salesforce training can help you rapidly build highly-skilled teams at speed and scale
Our customized Salesforce corporate training programs are tailored to your organization’s needs, equipping your teams with cutting-edge Salesforce skills and knowledge. Transform your team’s capabilities and accelerate success with our proven, industry-leading approach
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Salesforce Service Cloud Consultant Bootcamp Program (FAQs)
Everything you need to know about the saasguru
In this program, our mentors will show you how to:
~ Comprehending the basics necessary to succeed on the Salesforce Service Cloud Consultant Certification Exam
~ Incorporating Salesforce Knowledge
~ Enabling Lightning Service Console
~ Installing Live Agent
~ Employing various support processes to maintain multiple touchpoints
~ Monitoring Service Center Metrics and KPIs
~ Constructing custom service applications
Salesforce Developers Salesforce Administrators Salesforce Business Analysts & Consultants Program / Project Managers End users of Sales Cloud CRM application
Yes, saasguru will provide a course completion certificate upon successful completion of the program. The same can be tracked through the saasguru platform upon completion of all tasks, practice exams and mock tests
Our training programs are exclusively led by industry experts and certified architects with an impressive 10+ years of relevant industry experience. Get to know the trainer profile after registering for the course on our platform!
It’s not mandatory – however certification is a great way to stand out from the crowd and be recognized by the industry. Plus, you can use it to confidently negotiate higher salaries from the best companies!
Yes, saasguru will support you with placements and provide complete guidance. Placement assurance is determined by the individual’s performance in the interview and the recruiter’s requirements.
