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Kickstart your career with the World's First Salesforce & AI Programs by an IIT - Explore Courses 🎉

Kickstart your career with the World's First Salesforce & AI Programs by an IIT - Explore Courses 🎉

Salesforce Service Cloud Consultant Training India

Fast track your Salesforce career in 6 weeks with one of the most in-demand specialisation

Also, We will pay for your next attempt if you don’t pass your exam! *

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Duration

Duration

Format

Format

Add - ons

Add - ons

Worlds leading

Salesforce Service Cloud Bootcamp

50,000+

Learners

6 Million+

Learning Minutes

25+

Countries

100+

Gurus

100+

Live Classes

Salesforce Service Cloud Consultant Overview

The Salesforce Service Cloud Consultant training program is designed to equip those who would like to gain experience in implementing Service Cloud solutions in a customer-facing role with the necessary skills to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Salesforce Service Cloud Consultant Training Program Curriculum

  • orange tick Contact center metrics, KPIs, and business challenges
  • orange tick Use cases and benefits for different interaction channels
  • orange tick Different types of contact centers and their business drivers
  • orange tick Benefits of a knowledge base
  • orange tick Plan, gather requirements, design, build, test, and document
  • orange tick Appropriate contact center licensing and deployment strategies
  • orange tick Analyze customer requirements to determine an appropriate solution
  • orange tick Key components that contribute to performance optimization
  • orange tick Use cases and benefits for implementing CTI, Communities, and Field Service Lightning
  • orange tick Knowledge article lifecycle
  • orange tick Knowledge adoption and maintenance
  • orange tick Data categories, article record types, articles, and publishing workflow
  • orange tick Knowledge data migration strategy
  • orange tick Migrating from Knowledge to Lightning Knowledge
  • orange tick Use cases and functionality for communities, mobile, phone, email, web, chat, SOS/video channel, and social media.
  • orange tick Approach to case submission
  • orange tick Design considerations and best practices when configuring an interaction channel solution
  • orange tick Case creation to closure process
  • orange tick Relationships between cases and other areas such as assets, entitlements, work orders, Communities, Chat, and Knowledge
  • orange tick Case Management Solution
  • orange tick Service entitlements and milestones
  • orange tick Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
  • orange tick Social Customer Service
  • orange tick Reporting solution for contact center metrics
  • orange tick Designing reports and dashboards
  • orange tick Data migration and data quality
  • orange tick Service Cloud Integrations
  • orange tick Service Console features, business value and implementation
  • orange tick Sales Cloud Integration Considerations
  • orange tick Data Migration Considerations
  • orange tick Large Data Volumes
  • orange tick Data Exchange between Salesforce organizations

Join us in our upcoming Salesforce Service Cloud cohorts

Cohort 1 india

1st April 2023

10 AM - 12 PM (IST)

Cohort 2 india

1st May 2023

10 AM - 12 PM (IST)

Cohort 3 india

1st June 2023

10 AM - 12 PM (iST)

Cohort 4 india

1st July 2023

10 AM - 12 PM (IST)

Where our Learners are from

Learn in our vibrant Community

Powered by your peers and our gurus

1-1 Mentoring

Dedicated mentor from the industry through the program right from course to placement

Industry Leaders

A faculty made of not theoretical trainers but accomplished Salesforce professionals.

Deep Interaction

Collaborate 24x7 in real-time with the gurus through our purpose-built leaning platform.

Salesforce Service Cloud Training Program India India Cost

INR 24,999 INR 49,999 50% off

Total (Incl. of all taxes)
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Gift $100, Get $100

Know anyone who wants to start an exciting career in Salesforce?

Send a gift card of $100 to a friend to redeem towards our Bootcamp, and we will reward you with $100 when they signup.

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Our early users love us

This is what CXOs from leading Salesforce Consulting organisations across the world are saying about how we helped them create cloud talent at speed and scale

slini
Shalini Dixit Salesforce Developer

techm
The saasguru Salesforce Job Guarantee Bootcamp helped me lay a strong foundation on Salesforce with real-world problems to solve as day-to-day tasks.
It helped me gain hands-on experience and skills that are relevant to the Salesforce job role I was aiming for. After the training, I landed a job at Tech Mahindra as a Salesforce Developer.

bhanu
Bhanu Jorige Salesforce Developer

salesforce 1
My training with saasguru helped me gain the required skills, boosted my confidence, and enhanced my knowledge of the Salesforce ecosystem.
I was able to land a job at Salesforce after a long career gap only with the constant support of the saasguru mentors.

Praswanth Pamireddy
Praswanth Pamireddy Salesforce Developer

cloudbyze
saasguru Salesforce Job Guarantee Bootcamp helped me gain practical exposure and hands-on experience in various admin and day-to-day admin tasks.
Trainers are super patient. Upon completion, I landed a job at Cloudbyz as a Salesforce Developer.

Malathi Bhogineni
Malathi Bhogineni Engineer for Salesforce practice

movate
The Bootcamp course content, saasguru Cert Prep platform with mock exams, and practice tests made it very easy to clear my admin certification.
The master classes and industry-relevant capstone project helped me develop hands-on experience on Salesforce, especially the guidance of mentors helped me land a job at Movate.

Salesforce Service Cloud Certification Training (FAQs)

Everything you need to know about the saasguru

In this program, our mentors will show you how to:

~ Comprehending the basics necessary to succeed on the Salesforce Service Cloud Consultant Certification Exam

~ Incorporating Salesforce Knowledge

~ Enabling Lightning Service Console

~ Installing Live Agent

~ Employing various support processes to maintain multiple touchpoints

~ Monitoring Service Center Metrics and KPIs

~ Constructing custom service applications

Salesforce Developers Salesforce Administrators Salesforce Business Analysts & Consultants Program / Project Managers End users of Sales Cloud CRM application

Yes, saasguru will provide a course completion certificate upon successful completion of the program. The same can be tracked through the saasguru platform upon completion of all tasks, practice exams and mock tests

Our training programs are exclusively led by industry experts and certified architects with an impressive 10+ years of relevant industry experience. Get to know the trainer profile after registering for the course on our platform!

It’s not mandatory – however certification is a great way to stand out from the crowd and be recognized by the industry. Plus, you can use it to confidently negotiate higher salaries from the best companies!

Yes, saasguru will support you with placements and provide complete guidance. Placement assurance is determined by the individual’s performance in the interview and the recruiter’s requirements.