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According to recent industry reports, the Salesforce ecosystem is projected to create 9.3 million jobs globally by 2026, with a significant portion dedicated to UX design roles. This surge in demand has led to a competitive job market, with companies vying for top talent by offering attractive compensation packages.
This practice exam is crafted to help candidates assess their knowledge and readiness for roles involving Salesforce UX design. It features a series of multiple-choice questions that mimic the format and challenge of a typical certification exam, focusing on practical scenarios and theoretical knowledge essential for effective UX design in Salesforce environments.
Sample Questions and Answers
Question 1
A UX Designer has developed a new form to collect specialized delivery details from customers for a call center. The objective is to ensure the form is straightforward for staff use. Which testing method should be employed to assess this?
A) Qualitative Testing
B) Usability Testing
C) Survey
D) Focus Groups
Answer: B) Usability Testing
Question 2
Identify two Salesforce Lightning Design System (SLDS) resources to help make a custom application reflect the Salesforce style and usability standards. (Select two)
A) In-App Guidance
B) Blueprints and Tokens
C) Fully Functional Components
D) Guidelines for Voice and Tone
Answer: B) Blueprints and Tokens, D) Guidelines for Voice and Tone
Question 3
Cloud Kicks aims to develop an external site for users to manage case submissions, access Knowledge Base articles, and engage with Support via live chat. Which Salesforce cloud is best suited for designing this user interface?
A) Sales Cloud
B) Marketing Cloud
C) Experience Cloud
D) Service Cloud
Answer: C) Experience Cloud
Question 4
A financial advisor must view a customer’s profile in Sales Cloud, including all potential opportunities. Currently, the bank handles only individual clients. How should customers be represented in the Salesforce instance?
A) Standard Account Object
B) Standard Lead Object
C) Standard Person Account Object
D) Standard Opportunity Object
Answer: C) Standard Person Account Object
Question 5
How can the usability of accordion elements be enhanced in a mobile environment? (Choose two)
A) Limit to one open section at a time
B) Nest one accordion within another
C) Use the browser’s “back” button to collapse sections
D) Include persistent headings for each section
Answer: A) Limit to one open section at a time, D) Include persistent headings for each section
Also Read – Salesforce User Experience UX Designer Salary Guide
Question 6
What is crucial when designing perceivable content in UX?
A) Content should be audible only
B) Content should not be detectable to all senses
C) Content should be visible only
D) Content should be understandable through multiple senses
Answer: D) Content should be understandable through multiple senses
Question 7
Service agents have feedback on a new custom object for tracking reservations, stating it has too many fields. They want an adaptable layout that adjusts field visibility through the reservation process. Which feature would best meet their needs?
A) Dynamic Forms
B) AppExchange Apps
C) In-App Prompts
D) Process Builder
Answer: A) Dynamic Forms
Question 8
How should a UX designer explain the difference between voice and tone?
A) Voice is frequency; tone is pitch
B) Voice is personality; the tone is the manner of speaking
C) Voice is expression; the tone is a design style
D) Voice is character; tone is strength
Answer: B) Voice is personality; the tone is the manner of speaking
Question 9
Cloud Kicks’ UX Designer ensures the website adapts in size and content based on the user’s screen size, platform, and orientation. What design approach should be used?
A) Responsive Design
B) Refactored Design
C) Reactive Design
D) Proactive Design
Answer: A) Responsive Design
Question 10
During user interviews, it was found that users frequently search for and view reports using the global search bar. How can their experience be enhanced?
A) Add a “Daily Task” component to the Home page
B) Construct a mood board for the UI’s visual style
C) Update the Home page with shortcuts to frequently used reports
D) Enlarge the global search bar on all pages
Answer: C) Update the Home page with shortcuts to frequently used reports
Question 11
What would be an effective way to improve readability and data entry in a Salesforce mobile application used in outdoor environments?
A) Increase font size and button dimensions
B) Use high-contrast color schemes
C) Both A and B
D) None of the above
Answer: C) Both A and B
Question 12
Which component is critical when designing for Salesforce to ensure a cohesive experience across multiple devices and platforms?
A) Media Queries
B) Standard Controllers
C) Visualforce Pages
D) Apex Triggers
Answer: A) Media Queries
Question 13
When considering accessibility, what features should a UX designer prioritize to aid users with visual impairments?
A) Text-to-Speech Compatibility
B) High Contrast Themes
C) Keyboard Navigability
D) All of the above
Answer: D) All of the above
Question 14
A company wants to redesign its Salesforce interface to reduce the time users spend completing tasks. What UX principle should be the focus?
A) Simplicity
B) Consistency
C) Efficiency
D) All of the above
Answer: D) All of the above
Question 15
How should a UX designer approach the integration of third-party applications to maintain user efficiency when redesigning a Salesforce application?
A) Use native Salesforce tools as much as possible
B) Customize third-party apps to mimic Salesforce UI
C) Both A and B
D) None of the above
Answer: C) Both A and B
Also Read – Salesforce User Experience (UX) Designer Exam Guide
Question 16
What should be a top consideration when designing a Salesforce mobile app for low bandwidth areas?
A) Data-light operations
B) Offline capabilities
C) Both A and B
D) Use of rich media content
Answer: C) Both A and B
Question 17
How can a UX designer ensure that a new Salesforce application is accessible to users worldwide?
A) Multilingual support
B) Adherence to local regulations
C) Both A and B
D) Focus on universal design only
Answer: C) Both A and B
Question 18
Which tool or feature best tests a new Salesforce UI’s performance across different user roles?
A) Sandbox environments
B) User Acceptance Testing (UAT)
C) Performance Monitoring Tools
D) All of the above
Answer: D) All of the above
Question 19
When integrating a new visual component into Salesforce, what should a UX designer consider to maintain a seamless user experience?
A) Alignment with SLDS guidelines
B) Custom CSS for branding purposes
C) Minimizing JavaScript usage
D) All of the above
Answer: D) All of the above
Question 20
What is the best practice when adding new features to an existing Salesforce environment to ensure they align with user expectations?
A) Conduct focus groups
B) Perform A/B testing
C) Collect user feedback through surveys
D) All of the above
Answer: D) All of the above
Conclusion
Completing this practice exam is a significant step towards preparing for a Salesforce UX Designer role. By engaging with these questions, candidates can identify areas where further study is necessary and solidify their understanding of core concepts. Remember, the key to excelling in any certification exam is continuous practice and keeping up-to-date with the latest Salesforce developments and best practices in UX design.
If you’re ready to elevate your design skills to the next level, consider enrolling in saasguru’s Salesforce User Experience (UX) Designer Course today. Gain access to comprehensive training materials and practical exercises that will prepare you for a thriving career in Salesforce UX design.
Take the leap towards a more fulfilling and successful design career now.
FAQs
1. What is the duration of the Salesforce UX Designer certification exam?
The typical duration for the Salesforce UX Designer certification exam is 90 minutes. However, candidates should verify the exact duration as it may vary slightly depending on specific exam guidelines.
2. How many questions are in the Salesforce UX Designer certification exam?
The exam usually contains around 60 multiple-choice questions, but this number can vary. Candidates should check the official Salesforce certification website for accurate and updated information.
3. What is the passing score for the Salesforce UX Designer certification exam?
A passing score typically ranges from 65% to 70%, but it is advisable to aim higher to ensure a comfortable margin.
4. How much does the Salesforce UX Designer certification exam cost?
The exam fee is generally around $200 for the first attempt, and retake fees are usually set at $100. Pricing can vary by region and should be confirmed through the official Salesforce website.
5. Can I take the Salesforce UX Designer certification exam online?
Yes, Salesforce offers the flexibility to take the certification exam either in a test center or online, monitored by a proctor.
