What is ServiceNow for beginners?

ServiceNow is a PaaS (Application Platform-as-a-Service) platform that automates business processes across the enterprise by providing the infrastructure needed to develop, run, and manage applications. Its single data model, built on a flexible table schema, provides a common set of core capabilities and reusable components across workflows (IT, HR, Customer Service, etc.)

The platform provides connected digital workflows that improve the productivity of people and businesses. In addition, ServiceNow has native mobile Apps which provide persona-focused, mobile-first experiences for End Users, Agents, Support Users, and new hires, ensuring increased efficiency and productivity. 

What Are The Benefits of ServiceNow? 

1. Easy-to-use

ServiceNow provides all users with a simple mobile experience. As simple to use as the consumer apps that have grown commonplace in people’s daily lives. 

Employees and consumers can find answers and get things done with ServiceNow thanks to an app driven by a single cloud platform with a standard data format that operates across IT, HR, facilities, finance, legal, and other departments.

2. Always Available

ServiceNow offers a game-changing design that enables an enterprise-grade cloud service to be available. You have your database and application set with ServiceNow. This indicates you’re not connected to any other ServiceNow stack.

ServiceNow’s data centers and cloud-based infrastructure are designed to be highly available with redundant components and multiple network paths to avoid single points of failure.

3. Single-Data Source

Using a single data source, ServiceNow allows users to access and use company-wide measurements, processes, services, resources, employees, sites, and data through a single user portal called Employee Center.

It avoids the typical data integration problems. Thanks to an intelligent automation engine that combines human and automated operations, powerful workflows can be designed. 

4. Security 

All businesses, regardless of size, must prioritize security, privacy, and compliance. The ServiceNow platform supports your implementations, custom applications, and application integrations by providing industry-leading abilities in a safe, trustworthy environment.

Having a single product, platform, and support infrastructure allow ServiceNow to employ extensive security without the need to balance security over a highly diverse estate. 

5. No-code Development

Non-IT staff can install ServiceNow utilizing no-code, low-code, and pro-code solutions without a vendor or third-party consultant specifically designed to automate all business activities. 

The upgrade process ensures the long-term stability of whatever changes you make by allowing product releases, patches, and hotfixes to be applied without altering the configuration.

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What Are The Major Certificates You Can Pursue Under ServiceNow? 

1. ServiceNow System Administrator Certification 

The ServiceNow systems admin certification exam tests your knowledge and skills in implementing, managing, and configuring the ServiceNow platform. Before taking any further certification exam, you must pass the basic level certification exam to grasp the fundamentals of the ServiceNow platform. 

Although ServiceNow System Administrator Certification is an entry-level certification exam, getting practical experience with ServiceNow services and products is recommended. 

2. ServiceNow Implementation Specialist Certification 

The ServiceNow implementation specialist credential comprises seventeen specialized certification tests based on various ServiceNow products. 

The certifications include the following:

• Application Portfolio Management
• Cloud Provisioning and Governance
• Event Management
• Field Service Management
• Hardware Asset Management
• Risk and Compliance
• Service Provider
• Customer Service Management
• Service Mapping
• IT Service Management
• Vulnerability Response
• Human Resources (HR)
• Software Asset Management
• Discovery
• Project Portfolio Management
• Security Incident Response
• Vendor Risk Management

3. ServiceNow Application Developer Certification 

The ServiceNow application developer certification assesses your skills and ability to design and develop applications to solve business problems for the employees & customers and also for sharing with the ServiceNow ecosystem.

You’ll need to know how to write and debug server-side and client-side scripts, create access control lists, manage application security, design flows and automate them. Acquiring the ServiceNow system administrator credential is highly suggested, even if not required. Other recommended training include:

• Scripting in ServiceNow Fundamentals 
• Application Development Fundamentals

What Is The Future Of ServiceNow? 

ServiceNow is a constantly evolving platform and will continue to do so in the foreseeable future. Many businesses in a wide range of industries use ServiceNow. The adoption of ServiceNow has created jobs for IT professionals in several firms.

Companies have used ServiceNow in practically every area that provides service and support, including the automobile industry, IT industry, healthcare, insurance, entertainment, media, telecom, etc. 

With ServiceNow, IT organizations can work with multiple sectors on a single platform, saving time and money. 

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Summing Up

ServiceNow is one of the fastest-growing Enterprise Service Management tools in the market today. If you’re thinking about focusing your professional career on ServiceNow, the ServiceNow Admin certificate, an introductory-level certification, is recommended for those new to ServiceNow.

Choose an online training course and gain hands-on experience with the ServiceNow platform to gain the knowledge and expertise required to pass the ServiceNow system admin certification exam. 

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